ITSM Training and Change Management Support

The contract titled ITSM Training and Change Management Support is issued by the Department of Veterans Affairs through the Technology Acquisition Center NJ to secure services for the development and delivery of comprehensive training programs, user adoption strategies, and organizational change management initiatives in support of implementing a new IT Service Management platform across the VA enterprise. The work is scoped to ensure smooth transition and widespread acceptance of the platform by VA staff, with an emphasis on tailored educational content, behavioral change support, and sustainable adoption practices that align with the agency’s operational goals. The subcontract opportunity, classified under NAICS code 611430 for Other Schools and Instruction, is set to open for responses on April 30, 2026, with a hard deadline for submissions at 4:00 PM ET on the same day. Performance location details are not specified, but the scope implies nationwide implementation within VA facilities and systems. Participation is open to qualified subcontractors under the agency’s procurement authority, though no set-aside designation or target demographic is indicated.