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IVR System Implementation & Support

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State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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This subcontract for IVR System Implementation and Support with the Region 14 ESC in the State of Texas focuses on the setup, configuration, and hosting of Interactive Voice Response systems for payment processing projects. The scope of work includes designing call flows, managing voice recording and synthesis, and integrating telephony infrastructure with payment gateways using VoIP servers and specialized IVR software platforms. The project requires strict adherence to PCI-DSS compliance to ensure the secure handling of payment data. The ultimate goal of the contract is the delivery of a fully functional IVR system tailored for prime contractors operating under Cooperative Purchasing Vehicles.

General Info

IVR system implementation and support for Region 14 ESC with PCI-DSS compliance requirements.

Agency

State of Texas → Region 14 ESC - TX

NAICS

541511 - Custom Computer Programming Services

Place of Performance

TX, USA

Set-Aside

NONE

Documents

This scope was carved out of RFP 25-S940.

The full solicitation package (12 documents), including the RFP, is on the prime solicitation, not on this scope.

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Software & SaaS Solutions

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Timeline

PostedOct 1

subcontract

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Organization & Contact Information

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AgencyState of Texas → Region 14 ESC - TX

ContactsNo contacts available

OfficeN/A

Organization / AgencyState of Texas → Region 14 ESC - TX

Office AddressN/A

ContactsNo contact information available

Full Description

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Performs setup, configuration, and hosting of Interactive Voice Response (IVR) systems for prime contractors on Cooperative Purchasing Vehicle payment processing projects. Designs call flows, voice recording/synthesis, and integrates telephony infrastructure with payment gateways. Utilizes VoIP servers and IVR software platforms. Requires PCI-DSS compliance for payment data. Delivers a functional IVR system for payment processing.

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