The Service Area Office East Pittsburgh, PA intends to issue a Sole Source Request for Quote to Nuance Communications Inc., One Wayside Road Burlington, MA 01803 for the provision to provide continued maintenance of the Nuance Exvoice System Version 7.5 equipment installed in VA Boston Healthcare System's location in April of 2010. NAICS: 811213. The Government believes that Nuance Communications Inc. is the only provider that will satisfy the agency requirements due to proprietary software constraints. This is a Sole Source procurement under the Simplified Acquisition Procedures, 38 U.S.C. 8153 and Other Than Full and Open Competition (FAR 6.302-1). This notice of intent is not a request for competitive quotes however; any firm that believes it can meet the following requirements may give written notification to the Contracting Officer, SAO East 323 North Shore Drive, Suite 500 Pittsburgh, PA 15213 within seven (7) days from the date of publication of this synopsis: Contractor shall furnish all supervision, labor, travel, equipment, parts, and supplies to furnish preventative maintenance services, software support, and corrective call back services for the Nuance Nuance Exvoice System Version 7.5. The Nuance Exvoice System Version 7.5 is located the VA Boston Healthcare System 150 S Huntington Ave, Boston, MA 02130. Service will be provided between 8:00am to 5:00pm, Monday through Friday, excluding holidays. The Vendor shall comply with the requirements of VHA policies pertaining to sensitive information and sensitive systems. Specific Tasks: 1. Scope of Work: The purpose of this task order is to obtain services to provide maintenance and repair of the Nuance Enterprise Express Voice System Version 7.5 installed April 2010 located at 940 Belmont St, Brockton, MA under the auspices of the VA Boston Healthcare System. The Contractor shall provide all resources necessary to accomplish the deliverables described in the statement of work (SOW), except as may otherwise be specified. o Provide repair services and maintenance of the Nuance Enterprise Express Voice System Version 7.5 o Turn-around response time will be conducive to type of issue or problem and responded to quickly to ensure minimized down time. 2. Performance Period: The period of performance shall begin on October 1, 2012 and shall be three (3) years from the date of award or expiration of the GSA Schedule contract, whichever occurs first. 3. Type of Contract: The VA Boston Healthcare System intends to award a firm-fixed price agreement. 4. Place of Performance: All work shall be performed at the VA Boston Healthcare System unless otherwise specified and mutually agreed to by the Contractor and COTR. In the instance where the Contractor is required to work at the Government site, that work shall not take place on Federal holidays unless directed by the Contracting Officer. 5. Key Assumptions: o Contractor will respond within one hour of the service request. o Work is performed by personnel with the qualifications needed to assure satisfactory quality. o Contractor shall provide necessary supplies and equipment. 6. General Requirements: o All written deliverables shall be phrased in layperson language. Statistical and other technical terminology shall not be used without providing a glossary of terms. o Upon request of the Contracting Officer, the Contractor shall remove any Contractor staff that do not comply with VHA policies or meet the competency requirements for the work being performed. o Contractor shall provide all labor, materials, transportation, and supervision necessary to perform repair services and maintenance of the Nuance Enterprise Express Voice System Version 7.5. o Communication: Contractor shall specify a contact person and phone number who is available for personal contact at a minimum during regular business hours to respond when a problem or service is needed. Contractor shall maintain frequent communications with the HIMS Manager or other designated medical center employee (i.e., transcription supervisor/team leader) regarding service, and/or problems. The contractor shall make every effort to ensure that issues raised by the local facility are addressed in a timely manner. o Contractor is responsible for the management of its staff, and the Contractor is responsible for training its staff on VA policy and procedures. o Contractor staff shall sign confidentiality statements as required. Any person, who knowingly or willingly discloses confidential information from the VA, may be subject to fines. 7. Specific Mandatory Tasks and Associated Deliverables: Contractor shall provide the specific service and deliverables described below by the within the timeframes identified or as agreed to on individual task orders. 8. Task One: The Contractor shall provide a quote for continued maintenance and repair services of the Enterprise Express Voice System Version 7.5 equipment. The quote will itemize each model/part number, description, serial number, coverage, term, effective date and amount. The Contractor shall also complete standard administrative tasks (e.g., background investigation forms, staff roster) as noted in the deliverable descriptions below. Deliverable 1.1: A quote for continued maintenance and repair services of the Enterprise Express Voice System Version 7.5 equipment within ten (10) business days from date of award. Deliverable 1.2: Contractor shall submit to the local COTR within five (5) business days after award a full and complete list of names, Social Security Numbers, and home addresses of Contractor personnel for the Background Investigation requirement. Deliverable 1.3: The Contractor shall complete and submit to the local COTR a Staff Roster within five (5) business days from date of award. Deliverable 1.4: The Contractor shall respond to service telephone calls within one hour of placement of the call for service or a problem. 9. Schedule for Deliverables: The Contractor shall meet the Delivery Schedule for each deliverable specified on the approved project plan for the Task Order. 10. Travel: Travel is required for repair of the Enterprise Express Voice System Version 7.5 located at 940 Belmont St, Brockton, MA under auspices of the VA Boston Healthcare System. Local commuting expenses, e.g. reimbursement charged for mileage, travel times, meals, parking, etc. and other direct costs (cell phone, etc.) will not be charged to the government. Supporting evidence must be furnished in sufficient detail, to the above listed address or via fax to
+1 (555) 000-0000 or email to
contact@example.gov. Responses received will be evaluated however; a determination by the Government not to compete the proposed procurement based upon responses to this notice is solely within the discretion of the Government. If no responses are received, the VA will proceed with the sole source negotiation with Nuance Communications Inc.
