J063--LYNX PANIC ALARM SERVICE AGREEMENT

The Department of Veterans Affairs, through Network Contracting Office 6 in Hampton, Virginia, is soliciting proposals for a one-year firm fixed-price contract to provide maintenance and technical support services for the LYNX Panic Alarm system, with a contract period running from July 31, 2026, to July 30, 2027. This solicitation is a total small business set-aside under NAICS code 561621, requiring all offerors to self-certify as small businesses and, if applicable, verify their status as Service-Disabled Veteran-Owned Small Businesses or Veteran-Owned Small Businesses through the SBA’s certification database. The estimated contract value is $25 million, and the award will be made based on a best value trade-off process, prioritizing technical capability over price, with no requirement for Lowest Price Technically Acceptable evaluation. The scope of work includes ongoing technical support for licensed software, coordination with BIO Med on updates, maintenance of a support portal, and adherence to specific performance standards tied to customer inquiries and system functionality. All services are to be performed within the United States, with delivery and inspection occurring at the Hampton VA Medical Center Supply Warehouse under FOB Destination terms. The contract incorporates numerous Federal Acquisition Regulation and Veterans Affairs Acquisition Regulation clauses, including robust requirements for cybersecurity, personnel vetting, and compliance with national security statutes. Contractor personnel must undergo Tier 3 or Tier 5 background investigations and comply with VAAR provisions for personal identity verification and credentialing, with PIV card issuance and surrender protocols enforced. Prohibitions apply to the use of covered telecommunications equipment under Section 889 of the NDAA, mandating compliance with security prohibitions and exclusions. Offerors must also adhere to labor standards such as paid sick leave under Executive Order 14026 and 13706, equitable hiring practices under DEI anti-discrimination clauses, and employment eligibility verification. Payment will be processed electronically via the VA’s EIPP system under FAR 52.232-33, with invoicing exclusively required through the VA Financial Service Center’s platform. While the solicitation references attachments detailing the LYNX system and wage determinations, packaging, marking, and preservation requirements are not specified. Offerors must submit a technical proposal as a PDF and pricing information via the SF-1449 form via email by the revised deadline of July 28, 2026, at 11:00