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Jail Management System (JMS) Integration Services

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State & Local

Contract Overview

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This subcontract for the Detention Center in South Carolina focuses on the software integration between the Inmate Telephone System and the existing Jail Management System for prime contractors on Greenville County projects. The scope of work involves developing APIs or middleware to facilitate inmate tracking, account management, and biometric verification software integration. The selected provider must ensure all deliverables adhere to strict software development standards and data security compliance to provide a functional interface that synchronizes inmate data. This opportunity is categorized under NAICS code 541511, with a response deadline of October 9, 2026.

General Info

Software integration for South Carolina detention center systems, due October 9, 2026.

Documents

This scope was carved out of RFP #27025.

The full solicitation package (5 documents), including the RFP, is on the prime solicitation, not on this scope.

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INMATE TELEPHONE AND COMMUNICATION SERVICES

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Organization & Contact Information

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AgencySouth Carolina → DETENTION CENTER
ContactsNo contacts available
OfficeN/A
Office AddressN/A
ContactsNo contact information available

Full Description

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Performs software integration between the Inmate Telephone System (ITS) and the County's existing Jail Management System (JMS) for prime contractors on Greenville County projects. Develops APIs or middleware for inmate tracking, account management, and biometric verification software integration. Requires adherence to software development standards and data security compliance. Delivers a functional software interface synchronizing inmate data.

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Same NAICS industry code

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NAICS: 517111
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INMATE TELEPHONE AND COMMUNICATION SERVICES
Solicitation # RFP #27025
The County of Greenville, South Carolina, is soliciting proposals under RFP #27025 for a turnkey Inmate Telephone System and comprehensive communication services for the Greenville County Detention Center. The selected vendor will be responsible for the installation, operation, and maintenance of a system serving approximately 1,600 inmates, including telephone services with biometric verification, a digital recording and monitoring platform, and the deployment of tablets featuring educational content and video visitation. The scope also includes the electronic scanning and delivery of inmate mail and the implementation of a grievance platform. Proposals are due by October 9, 2026, and will be evaluated based on financial proposals, technical solutions, qualifications, security features, customer support, and references, with each category weighted at 16.7 percent. The contract emphasizes strict adherence to FCC regulatory requirements, including rate caps and compliance with WC Docket Nos. 23-62 and 12-375, as well as ADA accessibility standards for hearing-impaired inmates. Key performance requirements include the full operationality of the grievance platform within 30 days of execution, initial tablet deployment within 60 days, and the replacement of defective hardware within 48 hours of notification. The vendor must also ensure the confidentiality of legal mail and the exclusion of attorney-client privileged calls from monitoring. Award decisions will heavily weigh the proposer's integrity, reputation, and experience, and the final agreement will incorporate standard county clauses regarding indemnification, non-appropriation of funds, and termination for cause or convenience.
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