Janitorial Services - Various City of Waterloo Locations

The City of Waterloo is soliciting proposals under RFP 26-17 for comprehensive janitorial services across multiple municipal locations, including the Waterloo City Centre/City Hall, Heritage Green Autonomous Washroom, Service Centre 2, bike shelters, bike lockers, and pay-and-display machines. The selected supplier will be responsible for providing all necessary labour, materials, and equipment to maintain these facilities. The initial contract term is scheduled to run from January 1, 2027, to December 31, 2027, with the City reserving the option to extend the agreement for two additional one-year terms. Proposals will be evaluated through a multi-stage process totaling 107 points, consisting of technical criteria (60 points), a financial proposal (40 points), and a preferential margin for Canadian businesses (7 points). Mandatory requirements include strict adherence to the Region of Waterloo Living Wage and a pass/fail review of claims and litigation. Technical scoring focuses on the proponent's experience with comparable contracts over the last five years, employee recruitment and retention strategies, and operational quality monitoring processes. Operational compliance requires strict adherence to WHMIS standards for product labeling and the maintenance of Safety Data Sheets at designated on-site and management locations. The supplier must implement specific waste handling procedures, including the use of certified compostable liners for organic waste and the nightly removal of cardboard. Security and confidentiality are paramount, requiring the supplier to sign a corporate Non-Disclosure Agreement and ensuring all staff assigned to the City Hall location sign individual confidentiality agreements. Awardees must also provide WSIB clearance and proof of required insurance coverage.