Knowledge Management System and Services (KMSS)

The Knowledge Management System and Services (KMSS) contract, issued by the U.S. Department of Housing and Urban Development’s Office of Policy Development and Research, seeks a contractor to provide comprehensive content development, dissemination, and digital platform support for HUD’s public-facing knowledge resources. The scope encompasses the creation of publications, marketing materials, web content, and outreach materials such as listserv messages, articles for Evidence Matters, Cityscape, and PD&R Edge, as well as case studies and bibliographic database updates. The contractor will be responsible for managing and maintaining PD&R’s website, ensuring all digital content is updated, enhanced, and expanded in alignment with Section 508 accessibility, FISMA, Privacy Act, and Federal Records Act compliance standards. Performance is measured by strict deadlines, including content updates within one to seven business days, remediation within seven calendar days, and submission of key deliverables such as the Management Work Plan, Quality Control Plan, and Incident Response Plan within specified timeframes. Deliverables include electronic and hard-copy reports, event support materials, user research findings, and new digital applications like a mapping tool and mobile data platform, all submitted through defined formats and subject to quality assurance surveillance. The contract structure includes a one-year base period with four optional one-year extensions, with performance assessed using Acceptable Quality Levels that trigger invoice deductions of up to 3% for non-compliance. The contractor must operate from their own facility and comply with HUD-specific acquisition regulations, incorporating clauses on key personnel retention, post-award conferences, and transition management, which includes a 60-day transition-in and transition-out period requiring continuity of staffing. All personnel must wear ID badges, undergo security background checks for system access, and maintain strict accountability for government property during transfer. Proposals must be submitted electronically by August 21, 2026, to Monica Brown at HUD, adhering to specified word limits for articles and case studies and ensuring all digital files are Section 508 compliant and compatible with JAWS screen reader technology. While no pricing, contract value, or formal evaluation factors are disclosed in the solicitation, the contractor is expected to deliver high-volume, high-quality content under a performance-based framework with no involvement in inherently governmental policy or decision-making functions.