This Solicitation opportunity from Texas was posted on August 17, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.
Lease Addendum Secret Shopper Program
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The City of Austin is soliciting proposals for a Lease Addendum Secret Shopper Program to monitor compliance with Rental Housing Development Assistance program requirements. The selected contractor will test applicant screening criteria, the treatment of voucher holder applicants, and the effectiveness of application denial and appeals processes. Key deliverables include the development of a recruitment and onboarding plan, a shopper reporting mechanism, and a training curriculum, supplemented by monthly and semi-annual reporting. The contract has an initial term of 12 months with a possible 12-month extension, with a maximum compensation limit of 134,200 dollars. Proposals are evaluated based on best value, with favorable consideration given to responsiveness to standard procurement terms and potential points for local and small businesses. The contractor must ensure all secret shoppers are paid the City's living wage of 22.05 dollars per hour. Strict compliance requirements include obtaining certified criminal background reports with fingerprinting for all personnel, adhering to cybersecurity incident notification protocols within 24 hours, and maintaining non-discrimination certifications. All offers must be submitted electronically via Austin Finance Online by August 28, 2026.
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Not specifiedSet-Aside
Timeline
Submission Closed
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