This Solicitation opportunity from Wisconsin was posted on July 29, 2024. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Legislative & Constituent Controlled Communication Tracking System Modernization Tool

Closed

437005-M25-0002448State & Local

Submission Closed08/27/2024, 12:00:00 AM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 624190

New

International

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CBC-2139-T-SK Information Advice and Guidance services

Solicitation # CBC-2139-T-SK

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Bureau of Community Based Services

POSTED

2 days ago

DEADLINE

in 20 days

AI Contract Overview

The Wisconsin Department of Children & Families is seeking to modernize its tracking system for legislative and constituent communications managed by the DCF Legislative team. This team handles a wide range of interactions from the public, which often involve sensitive or confidential information and may be duplicated across multiple departments. The current process aims to improve coordination, consistency, and quality of customer service by implementing a new, streamlined tracking tool that can effectively manage communications across various channels and teams. The project is valued between $500,000 and $2,000,000 and is open to responses until August 27, 2024. Interested parties can submit questions via email to Megan Doll, with further details available through the provided vendor link.

General Info

Agency

Wisconsin Department of Children & Families

NAICS

624190 - Other Individual and Family Services

Place of Performance

WI, USA

Set-Aside

NONE

Documents

No documents available

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AI Contract Breakdown

Uniform Contract Format

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Timeline

PhaseClosed

PostedJul 29

Solicitation

Response DeadlineAug 27

Deadline has passed

Submission Closed

08/27/2024, 12:00:00 AM UTC

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Organization & Contact Information

AgencyWisconsin Department of Children & Families

Contacts1 person available

OfficeN/A

Organization / Agency

Wisconsin Department of Children & Families

Office AddressN/A

Contacts

Megan Doll

contact@example.gov

+1 (555) 000-0000

Full Description

The DCF Legislative team within the Secretary’s Office tracks communications from the general public for incident and case management. These communications come into the Department through various channels, both directly to the Legislative team and through points of contact within other divisions. Members of the public occasionally contact multiple teams within the Department on the same or similar issues. Staff within DCF must coordinate communication, based on constituent needs. These interactions cover an array of topics and may contain personally-identifiable, sensitive or otherwise confidential details. To synchronize and streamline communication and ensure a high level of consistency and quality in customer service, the Department is seeking a modernize the tracking tool
Questions regarding this RFI may be submitted using Attachment A – Respondent Questions no later than the deadline identified in section 3.2, to the contact listed below. Email is the preferred method. Do not submit question via eSupplier.