Level 3 Help Desk Support for IT System Migrations

The contract is for Level 3 Help Desk Support specifically tailored to assist with IT system migration phases across Canada. It requires advanced technical expertise to troubleshoot complex issues, resolve incidents, provide direct user support, and coordinate migration activities as needed. The scope demands a high level of technical proficiency to ensure seamless transitions during critical system upgrades, with support provided on a flexible, as-required basis to meet dynamic project timelines and operational demands. The solicitation is posted under the NAICS code 541512 for Custom Computer Programming Services and is classified as a subcontract opportunity under the Government of Canada, with the National Research Council of Canada as the contracting agency. Responses are due by August 19, 2026, and performance is expected to occur throughout Canada. No specific location or set-aside provisions are detailed, indicating the work is open to qualified vendors regardless of business size or status, with all support activities centered on ensuring minimal disruption during IT infrastructure transitions.