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Maintenance contract for security systems at CBP facilities in Puerto Rico & USVI.

Active
Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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Customs and Border Protection is seeking a HUBZone small business contractor to provide certified electronic service technicians for the maintenance, repair, and support of security systems across 15 sites in Puerto Rico and 9 sites in the US Virgin Islands. The scope of work includes managing access control, intrusion detection, and CCTV monitoring systems to ensure they meet manufacturer specifications. Key requirements include performing routine maintenance, conducting quarterly on-site inspections, installing new equipment, and providing a 24/7 telephone support center for software and hardware issues. Additionally, the contractor is responsible for maintaining a closed network with dedicated bandwidth for all specified sites, supported by 24/7 technical assistance. While the contractor must follow all manufacturer instructions for installation and maintenance, CBP will retain management of software licensing and records. This opportunity is designated as a total set-aside for HUBZone small businesses under NAICS code 561621.

General Info

HUBZone contractor for security system maintenance and support in Puerto Rico and Virgin Islands.

Agency

Department of Homeland Security → Customs And Border Protection

NAICS

561621 - Security Systems Services (except Locksmiths)

Place of Performance

San Juan, PR, USA

Set-Aside

HZC

Documents

0

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Organization & Contact Information

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AgencyDepartment of Homeland Security → Customs And Border Protection
Contacts2 people available
OfficeN/A
Organization / AgencyDepartment of Homeland Security → Customs And Border Protection
Office AddressN/A
Contacts
Aileen Burgos
contact@example.gov
+1 (555) 000-0000
David HarrodSmall Business Specialist/APFS Coordinator
contact@example.gov
+1 (555) 000-0000

Full Description

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CBP seeks a HUBZone contractor to provide trained and certified electronic service technicians responsible for maintaining, repairing, and supporting security systems—including access control, intrusion detection, and CCTV monitoring—at sites in Puerto Rico and the USVI. The contractor must ensure all systems operate per manufacturer specifications, perform routine maintenance and warranty services, conduct quarterly on-site inspections, and test and install new equipment. A 24/7 telephone support center for software and equipment issues is required. The contractor must also maintain a closed network with dedicated bandwidth for 15 Puerto Rico and 9 USVI sites, with 24/7 support. All maintenance and installation must follow manufacturer instructions, and CBP will manage software licensing and records.
Acquisition Strategy: Total Set-Aside for HUBZone Small Business

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