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Managed Services / Application Support Provider

Active
State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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This subcontract for Managed Services and Application Support provides ongoing technical maintenance and support for Lander University reporting platforms. The selected provider is responsible for troubleshooting system errors, implementing software updates, and delivering help-desk assistance via administrative consoles and remote support tools. Key deliverables include system uptime reports, resolved support tickets, and detailed maintenance logs, all while adhering to State procurement regulations and strict data security standards. The opportunity is listed under NAICS code 541519 and was posted on September 24, 2026, with a response deadline of October 22, 2026. This engagement supports the South Carolina agency through the provision of specialized technical expertise to ensure the stability and efficiency of the university's reporting infrastructure.

General Info

Managed services and application support for Lander University reporting platforms and technical maintenance.

Place of Performance

SC, USA

Set-Aside

NONE

Documents

This scope was carved out of RFP-SP-585-10-22-2026.

The full solicitation package (25 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Integrated Enterprise Reporting and Information Management Platform

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Timeline

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Organization & Contact Information

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AgencySouth Carolina → Lander University
ContactsNo contacts available
OfficeN/A
Office AddressN/A
ContactsNo contact information available

Full Description

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Performs ongoing maintenance and technical support for prime contractors on Lander University reporting platforms. Troubleshoots system errors, applies software updates, and provides help-desk support using remote support tools and administrative consoles. Complies with State procurement regulations and data security standards. Delivers maintenance logs, resolved support tickets, and system uptime.

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Same NAICS industry code

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NAICS: 518210
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Integrated Enterprise Reporting and Information Management Platform
Solicitation # RFP-SP-585-10-22-2026
Lander University is soliciting proposals under RFP-SP-585-10-22-2026 for a commercial off-the-shelf, vendor-hosted cloud-based SaaS enterprise reporting and analytics platform. The objective is to implement a secure and scalable solution to support data-driven decision-making across executive and academic operations, enrollment management, student housing, compliance, and accreditation. Key technical requirements include the ability to perform direct operational reporting against the Banner ERP environment without a separate data warehouse, the creation of drag-and-drop dashboards, scheduled report delivery, and automated IPEDS exports. The selected contractor will be responsible for all labor, software licensing, implementation, and ongoing support, including knowledge transfer and training. The anticipated contract begins on November 5, 2026, and runs through November 4, 2031, consisting of an initial implementation period, a three-year base term, and two optional one-year renewal periods. Proposals are due by October 22, 2026, at 3:00 pm EST and must be submitted in sealed packages containing separate technical and business volumes. Evaluation follows a two-phase process: a written proposal evaluation worth 90 points, followed by a demonstration phase for top-scoring offerors worth 18 points. The contract emphasizes strict data security and confidentiality, requiring a completed Service Provider Security Assessment Questionnaire and adherence to State data governance standards, with liquidated damages of 1,000 dollars for unauthorized contacts with end users. Pricing must be firm, fixed, and all-inclusive, covering SaaS platform fees, project management, and training.
Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

POSTED

3 days ago

DEADLINE

in 26 days
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