Managed Wi-Fi Operations & 24/7 Support

The contract requires the provision of continuous network monitoring, troubleshooting, firmware updates, and round-the-clock technical support to ensure a 99.8% uptime service level agreement for Wi-Fi services in dormitory facilities at Misawa Air Base. The work encompasses all aspects of maintaining a reliable, secure, and high-performance wireless network environment, with immediate response capabilities available 24 hours a day, seven days a week, throughout the year. The provider must deliver proactive and reactive services to prevent outages, resolve issues swiftly, and maintain system integrity without disruption to end users. This is a subcontract under NAICS code 518210 for information technology support services, issued by the Department of Defense under the agency designation FA5205 35 Cons Pk. The opportunity was posted on July 6, 2026, with a response deadline of July 21, 2026, and performance is expected to take place exclusively at Misawa Air Base. The contract does not specify set-aside classifications or point of contact details, and the successful bidder must meet the stringent uptime requirement through robust infrastructure management, timely system updates, and uninterrupted personnel availability to support critical dormitory connectivity needs.