Mass Notification Solution

The Florida Department of Environmental Protection is issuing a Request for Information (RFI 2026018) to gather detailed input from vendors regarding a Mass Notification Solution designed to support statewide emergency communications for approximately 4,500 internal staff and 500 public opt-in users. The system must be a cloud-based Software-as-a-Service platform capable of delivering alerts simultaneously via SMS, email, voice calls, mobile applications, and RSS feeds, with full integration of geographic targeting using E911 and GIS data to ensure precise alerting by county, ZIP code, or radius. The solution must comply with the Integrated Public Alert and Warning System (IPAWS) and be listed on the FEMA IPAWS Compliant Product List, support OAuth 2.0/OpenID Connect authentication through Keycloak, and meet WCAG 2.1 AA and Section 508 accessibility standards, including TTY and multilingual capabilities in English, Spanish, Haitian Creole, Portuguese, Mandarin, Vietnamese, and German. Responses must confirm the vendor's capability as a certified IPAWS Alert Origination Software Provider and demonstrate support for CAP protocol, human receipt confirmation with escalation logic, 24/7 system availability, automatic failover, secure data encryption at rest and in transit, U.S.-based data residency, and auditable message retention consistent with public records laws. The RFI was posted on May 12, 2026, with Addendum No. 1 issued on June 19, 2026, replacing all prior versions and providing updated questions, answers, and technical clarifications. All responses are due by July 13, 2026, and must be submitted via email with a specified subject line, including completed Appendices A and B, along with a narrative addressing mandatory technical requirements. No formal contract will be awarded based on this RFI; submissions are strictly for informational purposes and do not constitute offers or binding agreements. Vendor-provided cost information in Appendix B is intended solely for planning and will inform a future competitive solicitation. The system must support granular role-based access control with defined administrative roles and provide real-time reporting and analytics. No physical delivery, packaging, or marking requirements apply, as the solution is entirely digital. While no formal evaluation weights or contract clauses are present, compliance with all stated technical criteria is mandatory, and failure to meet any single requirement may result in disqualification. Vendor submissions should reference the official portal at vendor.myflorid