Medevac services

The Government of Canada, through the Department of National Defence, is soliciting offers for comprehensive global medical evacuation services to support military personnel, DND employees, and their dependents on a 24/7 basis. The contract requires the provision of bed-to-bed transportation using medically configured ground and aerial assets across all regions worldwide, with a mandatory service availability that includes holidays and extends to remote Canadian territories including Yukon, Northwest Territories, and Nunavut. Response timelines are strictly defined by patient priority: Urgent cases require asset deployment within 12 hours and transfer completion within 24 hours; Priority cases must be completed within 36 hours; and Routine cases within 48 hours. The contractor must manage all categories of patient care including critical/intensive care, psychiatric, and ambulatory patients, and maintain an operational Emergency Response Centre accessible at all times. Accreditation from either the European Air Medical Institute or the Commission on Accreditation of Medical Transport Systems is mandatory, along with a valid Air Operator Certificate in air ambulance or aero medical transport, with regional exceptions allowing contractor-validated credentials in North America, Asia, Australia, and New Zealand. All medical staff must hold current professional licenses recognized in designated jurisdictions, and the contractor must comply with international and local regulatory frameworks governing civilian medevac operations. The contractor is required to submit an Administrative Post Medevac Report with every invoice, maintain a documented Data Retention, Archiving and Destruction Policy, and provide a copy of their quality assurance program. Participation in up to five medevac scenario exercises per year is compulsory, and a virtual kick-off meeting must be held within ten business days of contract award. Security requirements are stringent: personnel handling sensitive operational information must hold a valid Canadian Secret Clearance or sign a Non-Disclosure Agreement, and all key team members must either obtain appropriate clearances or commit to confidentiality protocols. Secure communication systems must be in place for coordination in undisclosed locations, and all information related to classified CAF/DND operations must be immediately destroyed upon no longer being needed. The contractor is solely responsible for securing all entry documentation—including visas, permits, and customs clearances—for patients, escorts, and all medical and ground/air crews traveling through or into destination countries. The base contract period is approximately three years with two optional one-year extensions. While this solicitation was issued as a Request for Information for planning purposes and is not itself a competitive bidding process, the underlying requirements will inform the subsequent formal procurement. All submissions must be concise, not exceeding ten pages, and