Medevac services

The Government of Canada, through the Department of National Defence, is soliciting medical evacuation services to support military personnel, DND employees, and their dependents on a global, 24/7 basis. The contractor must deliver comprehensive medevac services including bed-to-bed transportation via medically configured ground and aerial assets, with clear priority tiers: Priority 1 patients must be transported within 24 hours of initial request, Priority 2 within 36 hours, and Priority 3 within 48 hours. Services must cover critical/intensive care, psychiatric, and ambulatory patients and include full coordination, immigration and customs facilitation for patients, escorts, and crew, robust medical oversight, and strict reporting through the Administrative Post Medevac Report, which must accompany every invoice. The contractor is required to maintain current accreditation from either EURAMI or CAMTS and hold a valid Air Operator Certificate in air ambulance or aero medical operations, with regional exceptions permitting alternative credentialing in Asia, Australia, New Zealand, and North America provided an AOC is held. All medical crew must possess valid professional licenses recognized in Europe, North America, Asia, or Australasia. The contract has an initial performance period of approximately three years with the potential for two one-year option periods. Operations must be available around the clock, including holidays, with a dedicated 24/7 emergency response center serving as the single point of contact. Contractors must participate in up to five medevac scenario exercises annually and hold a quality assurance program on file. Security requirements are stringent: personnel handling sensitive information must hold a valid Secret Clearance or sign a Government of Canada Non-Disclosure Agreement, secure communication protocols must be in place, and all information related to undisclosed Canadian military locations must be immediately destroyed after use. The contractor is responsible for securing all necessary travel documentation for every individual involved in each evacuation, including crew and medical personnel. A virtual kick-off meeting via MS Teams must be conducted within ten business days of contract award. Responses to this solicitation are due by August 1, 2026, and must be submitted to Laura Adamson, Contracting Authority, at laura.adamson@forces.gc.ca. The solicitation is issued under NAICS code 621910 and is open to Indigenous businesses, First Nations organizations, and Inuit organizations, though no contract value or pricing structure has been specified at this stage.