Military Helpline and Call Center

This is a combined synopsis/solicitation for commercial items prepared in accordance with the format in Subpart 12.6, as supplemented with additional information included in this notice. This announcement constitutes the only solicitation; proposals are being requested and a written solicitation will not be issued. The solicitation is No. 10896168 and is issued as a Request for Proposal (RFP). Request for proposals are due by 1 September 2016, 4:00 p.m. (PST). The RFP will result in a firm fixed price contract. The North American Industry Classification System (NAICS) code for this acquisition is 624190. The United States Property and Fiscal Office of the Oregon Army National Guard is soliciting proposals to procure the following supply or services: GENERAL SCOPE: The contractor shall establish and operate a dedicated, toll-free, 24-hour/7 days a week Military Helpline and Call Center for service members, veterans, and their families. The helpline will provide crisis intervention, service referral, and other assistance as required. Please see attached performance work statement and quality assurance surveillance plan. CLIN 0001 -Base Year Provide the military helpline and call center per the attached performance work statement. Period of performance: 16 September 2016 to 15 September 2017. CLIN 0002 - Option Year 1 Provide the military helpline and call center per the attached performance work statement. Period of performance: 16 September 2017 to 15 September 2018. CLIN 0003 Manpower Reporting Include any costs associated with the manpower reporting requirement specified in the performance work statement. Requirements for your proposal: Please submit a proposal on your company letterhead showing a price per contract line item (CLIN 0001-0003) with a total price at the bottom. Include the following information on your proposal: Cage code, Tax ID number, company name, phone number, contact, and email. The award will only be made to an offeror that is all-inclusive of the requirements on this solicitation. Offerors proposals shall be valid for a minimum of 30 days to be acknowledged in the offerors proposal. Proposals are binding at the time of submission unlike a quote. Please check for solicitation amendments and RFI's (request for information) posted. Amendments need to be acknowledged. Additional Submission Requirements and Instructions: 1.0 Technical Proposal Submission 1.1 Provide a technical volume with the following information: 1.) Provide a detailed approach to accomplishing all tasks specified in the performance work statement. 2.) Provide documentation proving accreditation or certification by one of the specified organizations. 2.0 Past Performance Submission 2.1 Please submit the following past performance information along with your proposal. Provide At least three but no more than five projects completed within the last three years that are similar in nature to the work being referenced to. -Include the following information: -Type of project -Dollar value of the project -Contract number (if applicable) -Location of the work -Reference name and number -Brief description (1-2 paragraphs) -Identify if the project was performed for a government or --private entity. -Indicate if your firm was a prime contractor or subcontractor. If you firm was a subcontractor, provide the percentage of work that was awarded and completed on the project by your firm. 2.2 The government will also be reviewing the past performance information available from the Past Performance Information Retrieval System (PPIRS), Federal Awardee Performance and Integrity Information System (FAPIIS) and the Contract Performance Assessment Reporting System (CPARS). Evaluation Criteria: Award will be made to the lowest priced offeror that meets the minimum performance standards, has acceptable past performance, and is determined responsible in accordance with FAR Part 9. Technical Evaluation Criteria: Offeror will be rated "technically acceptable" if the proposal meets the requirements of the solicitation. Offeror will be rated "technically unacceptable" if the proposal does not meet the requirements of the solicitation. Past Performance Evaluation Criteria: Demonstrated Past Performance on recent and relevant contracts with same or similar scope and magnitude. Offeror will be rated "Acceptable" Based on the offeror' s performance record, the Government has a reasonable expectation that the offeror will successfully perform the required effort Offeror will be rated "Unacceptable" Based on the offeror's performance record, the Government does not have a reasonable expectation that the offeror will be able to successfully perform the required effort. In the case of an offeror without a record of relevant past performance or for whom information on past performance is not available or so sparse that no meaningful past performance rating can be reasonably assigned the offeror will be determined to have unknown (or "neutral")past performance. In the context of acceptability/unacceptability, a neutral rating shall be considered "acceptable." Terms and conditions: Offerors must be actively registered on the Systems for Award Management database (SAM). Information concerning SAM requirements may be viewed via the Internet at https://www.sam.gov/portal/public/SAM/ or by calling the SAM Registration Center at +1 (555) 000-0000. Only contractors who are registered in the Systems for Award Management (SAM) can be awarded a contract. Offerors must have electronic funds transfer (EFT) capability. Offerors' proposals shall be valid for a minimum of 30 days to be acknowledged in the offerors' proposal. Contractors must be actively registered with Wide Area Work Flow (WAWF) at http://wawf.eb.mil. Clauses may be accessed electronically in full text through http://farsite.hill.af.mil. FAR 52.203-3, Gratuities FAR 52.204-4, Printed or Copied-Double Sided on Post- consumer Fiber Content Paper FAR 52.204-7, Systems for Award Management. FAR 52.209-6, Protecting the Government's Interest When Subcontracting with Contractors Debarred, Suspended, or Proposed for Debarment FAR 52.219-14, Limitations on Subcontracting FAR 52.212-1, Instructions to Offerors-Commercial. FAR 52.212-2, Evaluation-Commercial Items Evaluation. The Government will award a contract resulting from this solicitation to the responsible offeror whose offer conforming to the solicitation will be most advantageous to the government, lowest price of all item "all or none". FAR 52.212-3, Offerors Representation and Certifications Commercial Item or complete electronic annual representations and certifications via the System for Award Management (SAM). FAR 52.212-4, Contract Terms and Condition-Commercial Items. FAR 52.212-5, (DEV) Contract Terms and Conditions Required to Implement Statutes or Executive Orders-Commercial Item are incorporated by reference, however, for paragraphs (b) and (c) the following clauses apply. FAR 52.222-21, Prohibition Of Segregated Facilities. FAR 52.222-26, Equal Opportunity. FAR 52.222-35, Affirmative Action for Disabled Veterans and Veterans of the Vietnam Era. FAR 52.222-36, Affirmative Action for Workers With Disabilities. FAR 52.222-37, Employment Reports On Disabled Veterans And Veterans Of The Vietnam Era. FAR 52.222-41, Service Contract Labor Standards FAR 52.222-42, Statement of Equivalent Rates for Federal Hires FAR 52.222-44, Fair Labor Standards act and Service Contract Act-Price adjustment. FAR 52.222-54, Employment Eligibility Verification. FAR 52.228-5, Insurance-Work on a government Installation. FAR 52.232-33, Payment by Electronic Funds Transfer--System for Award Management. FAR 52.232-36, Payment by Third Party. FAR 52.233-2, Service of Protest FAR 52.233-3, Protest After Award FAR 52.225-1, Buy American - Supplies. FAR 52.211-6, Brand Name or Equal (for commodities when purchase description is brand name or equal). FAR 52. 211-17, Delivery of Excess Quantities (for multiple quantities). FAR 52.219-6, Notice of Total Small Business Set-Aside (if applicable). FAR 52.219-28, Post Award Small Business Representation (if applicable). FAR 52.222-50, Combating Trafficking in Persons. FAR 52.223-18, Encouraging Contractor Policy to Ban Text Messaging While Driving FAR 52.225-13, Restrictions on Certain Foreign Purchases FAR 52.225-13, Restrictions on Certain Foreign Purchases. FAR 52.253-1, Computer Generated Forms (when contractor is required to submit data). FAR 52.222-55, Minimum Wages Under Executive Order 13658 FAR 52.222-43, Fair Labor Standards Act and Service Contract Labor Standards--Price Adjustment (Multiple Year and Option Contracts) FAR 52.204-9, Personal Identity Verification of Contractor Personnel 52.209-10, Prohibition on Contracting with Inverted Domestic Corporations FAR 52.223-5, Pollution Prevention and Right to Know Information DFARS 252.203-7000, Requirements Relating to Compensation of Former DoD Officials DFARS 252.201-7000, Contracting Officer's Representative DFARS 252.211-7003, Item Identification and Valuation. DFARS 252.212-7000, Offeror Representations and Certifications - Commercial Items. DFARS 252.212-7001, Contract Terms and Conditions Required to Implement Statutes or Executive Orders Applicable to Defense Acquisitions of Commercial Items. DFARS 252.225-7000, Buy American Act (BAA) - Balance of Payments Program Certificate (when applicable). DFARS +1 (555) 000-0000, BAA - Balance of Payments Program (when applicable). DFARS 252.225-7002, Qualifying Country Sources as Subcontractors. DFARS 252.225-7012, Preference for Certain Domestic Commodities. DFARS 252.232-7003, Electronic Submission of Payment Requests. DFARS 252.243-7002, Request for Equitable Adjustment (when applicable). DFARS 252.246-7000, Material Inspection And Receiving Report. DFARS 252.247-7023, Transportation of Supplies by Sea, Alternate III. DFARS 252.215-7008, Only One Offer. DFARS 252.209-7993, Representation by Corporations Regarding an Unpaid Delinquent Tax Liability or a Felony Conviction under any Federal Law- Fiscal Year 2014 Appropriations. DFARS 252.222-7007, Representation Regarding Combating Trafficking in Persons DFARS 252.232-7006, Wide Area Workflow Payment Instructions. DFARS 252.204-7012, Safeguarding Unclassified Controlled Technical Information. DFARS 252.232-7010, Levies on Contract Payments DFARS 252.204-7015, Disclosure of Information to Litigation Support Contractors DFARS 252.237-7010, Prohibition on Interrogation of Detainees by Contractor Personnel DFARS 252.225-7050, Disclosure of Ownership or Control by the Government of a Country that is a State Sponsor of Terrorism DFARS 252.243-7002, Requests for Equitable Adjustment This announcement is the solicitation which will result in a firm fixed-price contract. Point of Contact: Offerors can submit their proposal any time before the due date to: Nicollette Kennemer at contact@example.gov or Via Fax at +1 (555) 000-0000. Please confirm receipt of your proposal.