Mission-Critical Incident Response and Support

This contract establishes a rapid-response technical support arrangement for mission-critical outages or security incidents within Microsoft environments that directly impact law enforcement operations in San Diego County. The scope focuses on immediate remediation and stabilization of systems essential to public safety functions, ensuring minimal disruption to ongoing investigations, communications, or operational technologies. Responders must be available around the clock with proven expertise in diagnosing and resolving complex Microsoft infrastructure failures, including Active Directory, Exchange, Azure AD, and secure endpoint protections under high-pressure conditions. Subcontractors are expected to demonstrate proven capability in high-stakes incident response within government or law enforcement contexts, with an emphasis on speed, accuracy, and compliance with security protocols. The opportunity is open for submission until May 27, 2026, and is categorized under NAICS code 541519 for other computer-related services. Performance is required to be physically or virtually centered in San Diego, aligning with the county’s operational needs. While no specific set-aside designation is listed, bidders should be prepared to meet stringent technical, security, and availability benchmarks to qualify for award.