Narcotics Security System

The City of Norfolk has issued a solicitation (RFP 10990-0-2026/AB) seeking a comprehensive electronic narcotics security system for Norfolk Fire Rescue to modernize and unify control over controlled substances and secure access across various operational units. This system will replace existing manual and mechanical processes with approximately 57 electronic medication vaults and related accessories installed across roughly 20 medic units, 35 fire apparatus, command vehicles, and key facilities including the training, logistics, pharmacy, and Fire Marshal’s offices. The proposed solution must meet stringent standards for DEA-compliant narcotics storage, provide robust audit trails, employ secure electronic keys and key retention devices, and support authorized rapid entry consistent with Fire Marshal directives. The system must be operable 24/7, maintain full functionality during outages, and allow multi-factor authentication and secure overrides, all managed via a web-based cloud platform that adheres to U.S. data residency and complies with cybersecurity standards like ISO/NIST, HIPAA, PCI DSS, and local City IT protocols. Proposals will be evaluated based on a weighted criteria system emphasizing system capabilities, project implementation, offeror experience, and pricing, among other factors, awarding the contract on a best-value trade-off basis rather than lowest price alone. Key personnel including a Project Manager and Training Manager must be assigned and approved, with strict contractor employee background screening and state security certifications required due to the sensitive nature of the work. The contract includes a minimum 60-day acceptance period post-installation during which the system must demonstrate consistent, failure-free operation adhering to all specifications before final acceptance and payment. The initial maintenance and support period is five years starting at system acceptance. Contract administration will be handled by the City, with electronic funds transfer for payments and an emphasis on transparent data ownership and auditability. Submissions must be made electronically through the City's procurement portal by March 6, 2026, under a clearly defined format with proper certifications for business status, legal compliance, and ethical assurances included. Overall, the contract represents a significant modernization effort aimed at enhancing narcotics security, operational readiness, and compliance within Norfolk Fire Rescue’s emergency response infrastructure.