National Center for Toxicological Research (NCTR) on-site facility Operations and Maintenance (O&M) support services

The U.S. Food and Drug Administration’s National Center for Toxicological Research is seeking a small business contractor to provide comprehensive on-site Operations and Maintenance support services at its Jefferson, Arkansas campus, which comprises approximately one million square feet of facility space, with about 80 percent recently renovated for administrative, research, and research support functions. The contract scope encompasses a full range of facility services including operation and maintenance of utility systems such as steam generation, natural gas and fuel oil storage, water and wastewater treatment, HVAC and refrigeration, electrical distribution, compressed air systems, and pest control. Additional tasks include building and equipment maintenance, grounds upkeep, janitorial and housekeeping services, cafeteria food service operation, and a structured preventive maintenance program. All work must adhere to original equipment manufacturer procedures and best commercial practices, with a strong emphasis on quality control, safety, and environmental compliance. The contract is structured as a base year with four optional one-year extensions, and performance will be evaluated using a robust Quality Assurance Surveillance Plan that includes random monitoring, 100 percent inspections of critical systems, customer feedback, and document reviews. The contractor must implement an automated Quality Control System compatible with government systems and maintain a supervisory-level Quality Control Officer with authority to reject or require rework of nonconforming work. This requirement is a 100 percent small business set-aside under NAICS code 561210 with a size standard of $47 million, and the Government reserves the right to deduct payments for defective performance based on severity, duration, and operational impact. The contractor must comply with stringent personnel standards, including certified licensing for boiler operators, water treatment technicians, and refrigeration staff, as well as OSHA training for safety managers and full compliance with Arkansas state regulations. All employees, including subcontractors, must undergo security clearance procedures and submit required documentation. The contractor is required to submit numerous reports including monthly quality control inspections, preventive maintenance status updates, operating procedures, and a bi-monthly criteria review for defective performance. A Safety and Health Plan, Emergency Procedures Plan addressing utility system failures, and a Strike Contingency Plan must be in place prior to award. Insurance, wage schedules, and fringe benefit disclosures must be submitted at contract initiation and updated annually. Payment adjustments will be made through monthly invoicing, with deductions clearly documented. All data generated under the contract becomes U.S. Government property, and the contractor must ensure all reports are typewritten and of reproducible quality. The solicitation is currently in presolicitation