NCA Customer Satisfaction Surveys

The United States Government Publishing Office under the Customer Services division is soliciting proposals for the production and distribution of four distinct survey mailer packages as part of the NCA Customer Satisfaction Surveys contract. Each package includes a letter, survey booklet, inbound Business Reply Mail envelope, and outbound envelope, along with postcards, requiring comprehensive printing and production services such as electronic prepress, variable imaging, printing, binding, gathering, inserting, packing, and distribution. The contract opportunity is open under NAICS code 323111 with a response deadline of August 5, 2026, at 3:00 p.m. Eastern Time, and all detailed technical specifications are available via the provided link. Proposals must be submitted through the SAM.gov platform and are expected to meet all operational and quality standards outlined in the full solicitation. The point of contact for this acquisition is Stacy Bindernagel, reachable via phone at 202-512-2103 or email at sbindernagel@gpo.gov, and the office is located at 20401 in Washington, D.C. There is no set-aside designation indicated for this contract, meaning it is open to all eligible vendors regardless of business size or ownership status. The place of performance has not been specified, suggesting that work may be performed at the vendor’s facility with final distribution directed to federal mail centers or designated locations. All bidders are expected to ensure full compliance with U.S. government printing and mailing regulations, particularly regarding BRM and postal standards, and to demonstrate capacity to meet tight production timelines and volume demands for nationwide delivery.