This Government Contract opportunity from North Carolina was posted on May 18, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Network Monitoring & Tier 2 Help Desk Support

Closed

State & Local

Submission Closed06/03/2026, 06:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 541511

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University of Michigan

POSTED

1 day ago

DEADLINE

in 17 days

AI Contract Overview

The contract seeks a vendor to provide ongoing IP network monitoring, operational support, troubleshooting, and maintenance services across all Wake County Public School System facilities. This includes responsive incident management, proactive performance monitoring, and regular reporting on network health and service levels to ensure uninterrupted connectivity for educational operations. The vendor will serve as a critical partner in maintaining network reliability and addressing technical issues in a timely manner to minimize disruptions to teaching and administrative functions. Support responsibilities extend toTier 2 help desk functions, requiring skilled personnel to diagnose, resolve, and escalate complex network problems beyond basic help desk capabilities. Services must be delivered consistently across all school locations, with an emphasis on performance metrics, system uptime, and rapid response to incidents. The solicitation is open as a subcontract opportunity under NAICS code 541511, with responses due by June 3, 2026, and the procurement is managed by the Wake County Board of Education under the state of North Carolina.

General Info

Vendor to provide 24/7 IP network monitoring, support, and maintenance for Wake County Public Schools with Tier 2 help desk and uptime guarantees.

Agency

North Carolina → Wake County Board of Education

NAICS

541511 - Custom Computer Programming Services

Place of Performance

NC, USA

Set-Aside

NONE

Documents

This scope was carved out of 251-27-112.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

IT NETWORK INSTALLATION SERVICES

AI Contract Breakdown

Uniform Contract Format

No documents to break down

The breakdown needs solicitation documents. None were found from this contract's source.

Timeline

PhaseClosed

PostedMay 18

subcontract

Response DeadlineJun 3

Deadline has passed

Submission Closed

06/03/2026, 06:00:00 PM UTC

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Organization & Contact Information

AgencyNorth Carolina → Wake County Board of Education

ContactsNo contacts available

OfficeN/A

Organization / AgencyNorth Carolina → Wake County Board of Education

Office AddressN/A

ContactsNo contact information available

Full Description

Ongoing IP network monitoring, operational support, troubleshooting, and maintenance across all WCPSS facilities, including incident response and performance reporting.