Network Monitoring & Tier 2 Help Desk Support

The contract seeks a vendor to provide ongoing IP network monitoring, operational support, troubleshooting, and maintenance services across all Wake County Public School System facilities. This includes responsive incident management, proactive performance monitoring, and regular reporting on network health and service levels to ensure uninterrupted connectivity for educational operations. The vendor will serve as a critical partner in maintaining network reliability and addressing technical issues in a timely manner to minimize disruptions to teaching and administrative functions. Support responsibilities extend toTier 2 help desk functions, requiring skilled personnel to diagnose, resolve, and escalate complex network problems beyond basic help desk capabilities. Services must be delivered consistently across all school locations, with an emphasis on performance metrics, system uptime, and rapid response to incidents. The solicitation is open as a subcontract opportunity under NAICS code 541511, with responses due by June 3, 2026, and the procurement is managed by the Wake County Board of Education under the state of North Carolina.