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Next Gen Business Process Operations (BPO) - Recompete (SPS O&M Only)

Active
Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

General Info

NAICS

522320 - Financial Transactions Processing, Reserve, and Clearinghouse Activities

Place of Performance

DC, USA

Set-Aside

NONE

Documents

0

No documents available

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Organization & Contact Information

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AgencyDepartment of Education → Education, Department of
Contacts2 people available
OfficeN/A
Office AddressN/A
Contacts
Tricia Jackson-Harris
Small Business Office

Full Description

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​​Recompete of the Business Process Operations (BPO) Program (2.0) for Contact Center Support and Back-Office Processing under the GSA Automated Contact Center Solutions (ACCS) Multiple Award Schedule (MAS).

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Same NAICS industry code

NAICS: 522320
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BEN-22-039 Electronic Benefit Transfer Processing and Financial Services
Solicitation # BEN-22-039
The Virginia Department of Social Services is soliciting proposals under solicitation BEN-22-039 to establish a term contract for comprehensive Electronic Benefit Transfer (EBT) Processing and Financial Services. The scope of work includes the implementation, integration, and testing of a solution to support the Supplemental Nutrition Assistance Program (SNAP), Disaster Supplemental Nutrition Assistance Program (DSNAP), and Summer Electronic Benefit Transfer Program (SEBT). Key requirements involve a 12-month implementation period, the delivery of a customer portal and mobile app, and a one-for-one account transfer including five years of transaction history. The project must adhere to strict federal and state regulations, including USDA FNS Handbook 901, Quest Operating Rules, and COV ITRM policies, while ensuring all system components and customer service call centers remain within the continental United States. The contract has an initial term of five years with three successive two-year renewal options, with a budget for the initial term not to exceed 20,000,000.00 dollars. Awarded suppliers must maintain an active Unique Entity Identifier in SAM and comply with various certifications, including DSBSD SWaM and FFATA. Performance is governed by specific Service Level Agreements, and acceptance is determined by the Agency following a rigorous testing period that can last up to 160 business days for certain product types. Invoicing is managed through the eVA portal in accordance with the Prompt Pay Act. Proposals are due by October 28, 2026, and must be submitted exclusively through eVA following a strict file naming and formatting convention.
Department of Social Services

POSTED

1 day ago

DEADLINE

in 22 days
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