Non-Emergent Ground Ambulance CON94 Northern Arizona VA Health Care System

The Northern Arizona VA Healthcare System is seeking qualified contractors to provide 24/7 non-emergency ground ambulance transportation services for veterans across Veterans Integrated Service Network 22, with primary operations centered in Prescott, Arizona, and extending to multiple Community-Based Outpatient Clinics in Flagstaff, Cottonwood, Anthem, and other VA facilities in Arizona and New Mexico. The contractor must supply all necessary vehicles, personnel, equipment, supplies, and reporting systems to deliver both Basic Life Support and Advanced Life Support services at all times, including weekends and holidays. All personnel must meet state licensing requirements, complete a minimum 150-hour training program per federal guidelines, and pass background checks including a National Agency Check with Written Inquiries and annual fingerprinting. Vehicles must be maintained in clean, sanitary condition with up-to-date logs, equipped with adequate oxygen storage, and operated by drivers with clean driving records and no DUIs or license suspensions in the past three years. The contractor is required to comply with federal regulations including HIPAA, the Privacy Act, and OSHA standards, and must execute a Business Associate Agreement with the VA to safeguard Protected Health Information. Operational requirements include achieving a 97% on-time performance rate for scheduled pickups with no more than a 15-minute deviation, maintaining 95% compliance with vehicle maintenance and incident reporting standards, and submitting invoices electronically via the VetRide Vendor Portal using HCFA 1500 forms. The contractor must not refuse transport of patients with infectious conditions such as COVID-19 and must have written policies for decontamination and personal protective equipment use. All staff must wear identifying uniforms and adhere to strict rules regarding behavior in transport vehicles. Performance will be monitored through a Quality Assurance Surveillance Plan with metrics tied to contract evaluation and potential termination. The contract period extends through September 30, 2030, with no formal pricing outlined at this stage, as the current document is a Sources Sought Notice intended for market research to determine industry capability and readiness to meet VA standards. Offerors must submit a capability statement via email by May 8, 2026, including UEI, CAGE code, business size status, certification of necessity from Arizona authorities, and proof of insurance compliance.