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Notice of Intent: IVR Maintenance

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RQ-35-11-000140Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

The Pension Benefit Guaranty Corporation plans to award a sole source contract to M&C Associates for a one-year maintenance renewal of the current Interactive Voicemail Response (IVR) System. This maintenance and technical support contract will cover two 48-port MPS500 systems equipped with dual hard drives and one PeriPro license. The existing IVR system operates on two Nortel MPS 500 Sun/Solaris Unix servers using a legacy speech platform, supporting digits-only speech in both English and Spanish, but lacks database connectivity and has limited speech functionality. The system primarily functions as an automated attendant rather than a tool for service enhancement or operational efficiency. This procurement is a sole source award and not an invitation for competitive bidding, with no Request for Quote (RFQ) to be issued. Interested parties seeking additional information must send inquiries by email to the Contract Specialist, Patricia Page, by 9:00 AM on May 23, 2011. The contract pertains to maintenance services at the PBGC location in Washington, DC, under NAICS code 517911. The contact point for this contract is Patricia Page, who can be reached via email or phone for any clarifications.

General Info

Sole source one-year maintenance contract to M&C Associates for PBGC's legacy IVR system.

Agency

N/A

NAICS

517911 - Telecommunications Resellers

Place of Performance

1200 K Street NW, Suite 10900, WASHINGTON, DC, 20005, USA

Set-Aside

NONE

Documents

No documents available

Documents will appear here when they are available.

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Timeline

PostedMay 19

special-notice

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Organization & Contact Information

AgencyN/A

Contacts1 person available

OfficeN/A

Organization / Agency

N/A

Office AddressN/A

Contacts

Patricia PageContracting Officer

contact@example.gov

+1 (555) 000-0000

Full Description

The Pension Benefit Guaranty Corporation (PBGC) intends to make a sole source award to M&C Associates for maintenance renewal of current Interactive Voicemail Response (IVR) System. The period of performance will be one base year consisting of twelve months. This renewal is a sole source procurement. The purchase is for a one year maintenance and technical support to maintain (2) 48 Port Port MPS500 Systems, with Dual Hard Drives and 1 PeriPro License. The current PBGC IVR system is based on two Nortel MPS 500 Sun/Solaris Unix servers with a legacy speech platform. These servers utilize two 48 port systems with digits-only speech and two languages (English and Spanish). The product is with no database connectivity and limited speech usage. The IVR has been used as an automated attendant versus a tool to improve service and efficiency. This is not a Request for Quote (RFQ), but a Notice of Intent. No RFQ will be issued. Interested parties may, however, request further information (no later than 9:00 AM May 23, 2011) by email to Contract Specialist, Patricia Page at contact@example.gov.

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