Dell Hardware Warranty Support

The Centers for Disease Control and Prevention (CDC) plans to award a sole source, firm fixed price contract to Sterling for extended warranty support of Dell PowerEdge hardware utilized in the agency’s High Performance Computing (HPC) Center of Excellence. This HPC environment underpins critical infectious disease surveillance and public health research efforts across CDC programs. The contract covers one base year plus four option years, spanning from April 1, 2026, through March 31, 2031, and includes specific Dell server models requiring Next Business Day Onsite support, ProSupport Technical Support, Post Standard Support, and Keep Your Hard Drive services. The procurement will be conducted under a Simplified Acquisition Procedure, invoking FAR 13.106-1(b), and is a sole source acquisition with responses to the notice of intent due by March 10, 2026. Offerors are requested but not required to submit quotations, which the government will consider solely to determine whether to pursue competitive procurement. The Statement of Work (SOW) details precise warranty support requirements, deliverables, and performance expectations, including timely delivery of warranty documentation and on-demand hardware replacement at CDC facilities located in Atlanta, Georgia. No government-furnished equipment or travel is involved. The contract incorporates stringent compliance with federal information security standards, including NIST SP 800 series guidelines and FIPS 201 smart card requirements, as well as adherence to accessibility mandates under Section 508. Contractor personnel must undergo background investigations, sign confidentiality agreements, complete annual security and privacy training, and comply with CDC-specific rules of behavior. Inspection and acceptance occur at the government site, with the government retaining sole acceptance authority. Although standard FAR clauses and pricing details are not fully formalized in the documentation, the contract is structured to allow evaluation based on best value, considering technical and price factors. Submission instructions mandate electronic responses via email to the designated contract specialist, with a focus on meeting accessibility requirements and safeguarding controlled unclassified information throughout contract performance.