Office Support Services for the Public Safety Officers' Benefits Program

US DEPARTMENT OF JUSTICE OFFICE OF JUSTICE PROGRAMS (OJP) BUREAU OF JUSTICE ASSISTANCE (BJA) PUBLIC SAFETY OFFICERS BENEFITS PROGRAM (PSOB) OFFICE SUPPORT SERVICES This Request for Information (RFI) is being released pursuant to the Federal Acquisition Regulations (FAR) Part 10 Market Research. The information collected through the process is considered to be market research as described by FAR 2.101 and in accordance with FAR 10.002. This is NOT a Request for Proposals (RFP), and nothing shall be construed herein or through the Sources Sought process to commit or obligate the Government to further action. In addition, vendors responding to this RFI shall bear all risks and expenses of any resources used to provide the requested information. The submission of capability information in response to this market survey is purely voluntary. The Department of Justice (DOJ), the Office of Justice Programs (OJP) is issuing this RFI to identify qualified and responsible 8(a) small business having an interest in and possessing the resources and expertise to provide support services to the PSOB Office for a concentrated customer call center, case file management, customer resource assistance and associated supporting paralegal activities related to the PSOB death, disability, and educational assistance programs. The applicable North American Industry Classification System (NAICS) code assigned to these proposed services is 541211. The anticipated contract type is Time & Material. The anticipated period of performance is a base year plus four (4) option years commencing June 1, 2024. The anticipated place of performance will be the Contractor site, or remote, with occasional on-site meetings at BJA at 810 7th Street NW, Washington DC 20001. This acquisition is currently required to stay in the 8(a) program. Responses are requested from only Certified 8(a) Small Businesses. Responses from Non-8(a) Respondents will not be considered. The incumbent for this task is Hamilton Enterprises, LLC, GS23F0091V Task Order 15PBJA19F00000005 end date 9/2/2024. Introduction Enacted in 1976, the Public Safety Officers Benefits (PSOB) Act assists in the recruitment and retention of qualified public safety officers in America; establishes the value communities place on the contributions of those who are willing to serve their communities in potentially dangerous circumstances; and offers peace of mind to men and women seeking careers in public safety. A unique effort of the US Department of Justice; local, state, tribal, and federal public safety agencies; and national organizations, PSOB provides benefits including death, educational assistance, and disability to those eligible for the Program. The PSOB Office at the Bureau of Justice Assistance (BJA), Office of Justice Programs, US Department of Justice is responsible for implementing the PSOB Program. In addition to reviewing and processing more than 1,000 cases each year, the Office works with national law enforcement, firefighter, and other first responder groups, educating public safety agencies regarding the Program and offering support to families and colleagues of fallen law enforcement officers, firefighters, and other first responders. In FY 2023, the PSOB Office reviewed 829 death claims and of those, 641 were determined; 194 claims disability benefits, of which 60 were determined; and 591 determined education claims. The number for death, disability, and education claims has increased exponentially due to a number of amendments to the law and expanded knowledge of the Program. Additionally, PSOB appeals at the Hearing Officer and BJA Director levels have reached unprecedented numbers. Scope The Contractor shall provide timely and respectful assistance by way of caring customer service to survivors, surviving agencies, injured officers, and others regarding federal line of duty death, disability, and education benefits that may be available to them.