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This Subcontract opportunity from New York was posted on August 21, 2025. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

Ongoing Support and Maintenance Services

Closed
State & Local

Contract Overview

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The City University of New York is seeking a subcontractor to provide comprehensive support and maintenance services for the Ivy.ai chatbot. This five-year engagement focuses on ensuring the platform's operational efficiency through ongoing technical support, regular updates, performance monitoring, and proactive troubleshooting. The solicitation was posted on August 21, 2025, with a response deadline of September 18, 2025. Classified under NAICS code 541513, the contract aims to maintain the stability and functionality of the chatbot system to support the university's digital infrastructure.

General Info

Documents

This scope was carved out of RFQ2526011.

The full solicitation package (2 documents), including the RFP, is on the prime solicitation, not on this scope.

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RFQ2526011-Ivy.ai Chatbot Subscription

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Timeline

PhaseClosed
Posted

subcontract

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyCity University of New York (CUNY)
ContactsNo contacts available
OfficeN/A
Office AddressN/A
ContactsNo contact information available

Full Description

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Provide ongoing technical support, platform maintenance, updates, performance monitoring, and troubleshooting for the Ivy.ai chatbot over 5 years.

More opportunities from City University of New York (CUNY)

Same awarding agency

NAICS: 541612
SLED
Equal Opportunity and Non-Discrimination Policy on Sexual Misconduct Investigations Consultant on Retainer
Solicitation # 2140306
The City University of New York is seeking a qualified firm to serve as a Consultant on Retainer to provide four investigators to support the Interim Executive Director for the Center for Inclusivity and Equal Opportunity. The selected contractor will be responsible for investigating, mediating, and resolving complaints of discrimination and sexual misconduct involving faculty, staff, and students. These services must comply with federal and state civil rights laws, including Title II, Title VI, Title VII, Title IX, the Clery Act, and New York Education Law Articles 129 A and 129 B. Each investigator will work up to 35 hours per week on an as-needed basis. It is explicitly stated that the university is not seeking legal representation, and the contractor shall not have an attorney-client relationship with the university. The contract features an initial term of twelve months with a possible six-month renewal at the university's discretion. Award selection is based on best value, evaluated through a 100-point system covering minimum requirements, diversity practices, technical and management proposals, price, and oral presentations for shortlisted firms. Proposals must be submitted by November 19, 2026, as three separate PDF volumes containing required forms, technical details, and pricing. The contractor must adhere to New York State standard contract clauses, including prevailing wage requirements, workers' compensation coverage, and strict confidentiality and non-disclosure protocols.
Human Resources Consulting Services

POSTED

12 days ago

DEADLINE

in 11 days
View Details

Earlier notices in this NAICS code

Posted before this notice, open and closed

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