This Government Contract opportunity from Maryland was posted on September 4, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Ongoing Technical Support and Help Desk

Closed

State & Local

Submission Closed09/25/2026, 07:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

Active Opportunities Like This One

NAICS: 541513

New

Managed Information Technology Services

Solicitation # managed-information-technology-services

The Housing Authority of the City of Los Angeles is seeking solicitations for Managed Information Technology Services. This opportunity is categorized under NAICS code 541513, with additional applicable codes including 541519, 541512, 519190, and 541690. The procurement is designated as an SBA set-aside, making it available to various small business categories, including Veteran Owned, Service-Disabled Veteran Owned, Women-Owned, and HUBZone Small Businesses. The solicitation was posted on October 27, 2026, and requires responses to be submitted by the deadline of November 16, 2026. Interested parties may coordinate with the primary point of contact, Swan Lam. Further details regarding the submission process can be accessed through the provided SBA opportunity link.

Housing Authority of the City of Los Angeles

POSTED

DEADLINE

Vocera System Maintenance and Premier Plus Support Services

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Alaris System Software Maintenance and Network Integration

244-NETWORK Contract Office 4 (36C244)

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IT Hardware Installation and Training ServicesThis subcontract opportunity for IT Hardware Installation and Training Services involves the physical installation and configuration of Dell hardware for prime contractors supporting the Maryland Department of Information Technology. Work will be performed at 100 Community Place in Crownsville, Maryland, and includes the setup of laptops and docking stations, specialized hardware configuration, and the delivery of end-user training. The primary goal is to provide fully operational hardware systems and completed training sessions. The project falls under NAICS code 541513 and is managed by the Maryland Department of Information Technology Administration. While open to qualified providers, there is a preference for MBE certified contractors. Interested parties must submit their responses by the deadline of November 5, 2026.

DoIT - Dept Of Information Technology - Administration

POSTED

DEADLINE

Post-Implementation Support and MaintenanceThis subcontract for the University of Louisville focuses on providing post-implementation support and maintenance for SaaS platform projects. The selected provider will deliver tiered technical support, manage software updates, and handle account management through remote support tools and help desk ticketing systems. Performance is measured by system availability and the successful resolution of support tickets in accordance with established Service Level Agreements for response and resolution times. The opportunity is categorized under NAICS code 541513 and was posted on October 26, 2026. Interested parties must submit their responses by the deadline of November 9, 2026.

University of Louisville

POSTED

DEADLINE

IT Installation and Training ServicesThis subcontract for IT Installation and Training Services supports the Maryland Department of Information Technology by providing physical hardware installation and end-user training for prime contractors. The scope of work specifically involves the deployment of 10 Dell Pro 3 16 systems and their associated docks utilizing standard IT deployment tools. The primary deliverables include fully operational hardware systems and the successful completion of required training sessions. Eligible bidders must hold Minority Business Enterprise certification to qualify for this opportunity. The project falls under NAICS code 541513 and is managed by the Maryland Department of Information Technology Administration. Interested parties must submit their responses by the deadline of November 5, 2026.

DoIT - Dept Of Information Technology - Administration

POSTED

DEADLINE

Microsoft Licensing Management and IT Support ServicesThe Microsoft Licensing Management and IT Support Services subcontract involves providing administrative and technical management of the Microsoft environment for prime contractors working on The Spencer Academies Trust projects. The selected provider will be responsible for monitoring license usage, optimizing the license mix, assisting with compliance audits, and delivering technical support through the M365 Admin Center. Key deliverables include a managed license environment and regular compliance reports. To be eligible, providers must hold Microsoft partner status and maintain a recognized security certification, such as Cyber Essentials, Cyber Essentials Plus, or ISO27001. The solicitation was posted on October 26, 2026, with a response deadline of November 23, 2026. This opportunity falls under NAICS code 541513 and is specifically tailored for the operational needs of The Spencer Academies Trust.

The Spencer Academies Trust

POSTED

DEADLINE

System Integration and Data MigrationThis subcontract for the City of Atlanta involves the system integration and data migration of recruitment data for prime contractors supporting the Police and Fire departments. The scope of work includes executing data mapping, ETL processes, and the integration of data into existing HR or personnel databases using specialized migration tools and API integration layers. The project requires strict adherence to data privacy and security protocols to ensure the safe transfer of sensitive information. The primary deliverables consist of a fully migrated dataset and a verified integration with the city's existing systems. This opportunity falls under NAICS code 541513 and was posted on October 26, 2026, with a response deadline of November 6, 2026.

POSTED

DEADLINE

Secure Connectivity & Network SupportThis subcontract for the UK Ministry of Defence focuses on providing and maintaining secure connectivity for prime contractors working on OBSIDIAN ES system projects. The scope of work involves the configuration and support of encrypted networking equipment and secure communication hardware to ensure stable connectivity for both home base and deployed field operations. All activities must strictly adhere to established MOD secure connectivity protocols to maintain network integrity across all operational environments. The opportunity is categorized under NAICS code 541513 and was posted on October 26, 2026. Interested parties must submit their responses by the deadline of January 6, 2027. This requirement is specifically designed to ensure that critical communication infrastructure remains secure and functional regardless of the deployment location.

POSTED

DEADLINE

Data Verification and Pipeline ManagementThis subcontract focuses on data verification and pipeline management for prime contractors working on San Francisco DCYF projects. The selected provider will be responsible for collecting and managing service information through a City-owned data pipeline, ensuring data accuracy by correcting errors and defects, and publishing approved information via the City’s Open Data Portal to support the Our415 website. The project is based in San Francisco and falls under NAICS code 541513. Interested parties must submit their responses by November 24, 2026, following the posting date of October 26, 2026.

Unknown SF Department (CHF)

POSTED

DEADLINE

Tier 1 & 2 Technical Support ServicesThis subcontract for Tier 1 and 2 Technical Support Services involves performing customer help desk operations for prime contractors on Department of the Navy OCIO projects. The primary focus is resolving reported issues for the FOIA Case Management System through email and telephone, utilizing tracking systems such as ServiceNow or Jira. The service provider is responsible for delivering monthly support ticket and usage metrics reports while maintaining strict compliance with Department of the Navy cybersecurity manuals. The project is associated with the Navsup Flt Logistics Ctr Norfolk under the Department of Defense, with the place of performance located in Washington, DC. Classified under NAICS code 541513, the opportunity was posted on October 26, 2026, with a response deadline of November 5, 2026.

Navsup Flt Logistics Ctr Norfolk

POSTED

DEADLINE

Data Migration and System Integration SpecialistThis subcontract opportunity for a Data Migration and System Integration Specialist supports Department of the Navy OCIO projects through the migration of legacy FOIA and Privacy Act data. The selected provider will be responsible for executing Extract-Transform-Load processes to transfer historical case data and configuring the system to align with the Department of the Navy enterprise hierarchy. The final deliverables include a fully migrated database and a configured production environment. The project is managed under the Department of Defense via the Navsup Flt Logistics Ctr Norfolk and will be performed in Washington, DC. Strict adherence to Department of the Navy cybersecurity manuals and protocols for handling Controlled Unclassified Information is required. Interested parties must respond by November 5, 2026, under NAICS code 541513.

Navsup Flt Logistics Ctr Norfolk

POSTED

1 day ago

DEADLINE

in 9 days

AI Contract Overview

This subcontract for Morgan State University focuses on providing comprehensive technical support, account management, and software maintenance for prime contractors. The scope of work includes help desk services, software updates, and the execution of quarterly business reviews utilizing platforms such as Zendesk or ServiceNow to ensure strict adherence to Service Level Agreements. Key deliverables include maintaining system availability, resolving support tickets, and producing annual performance reports. The opportunity is categorized under NAICS code 541513, with a response deadline of September 25, 2026.

General Info

Subcontract for Morgan State University providing technical support and software maintenance until 2026.

Agency

Maryland → Morgan State University

NAICS

541513 - Computer Facilities Management Services

Place of Performance

MD, USA

Set-Aside

NONE

Documents

This scope was carved out of 27/PRO-0009-S.

The full solicitation package (4 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Enterprise Ticketing Platform for Morgan State University

AI Contract Breakdown

Uniform Contract Format

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Timeline

PhaseClosed

PostedSep 4

subcontract

Response DeadlineSep 25

Deadline has passed

Submission Closed

09/25/2026, 07:00:00 PM UTC

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Organization & Contact Information

AgencyMaryland → Morgan State University

ContactsNo contacts available

OfficeN/A

Organization / Agency

Maryland → Morgan State University

Office AddressN/A

ContactsNo contact information available

Full Description

Provides ongoing technical support, account management, and software maintenance for prime contractors on Morgan State University projects. Performs help desk services, software updates, and quarterly business reviews using tools like Zendesk or ServiceNow. Ensures Service Level Agreement (SLA) compliance. Delivers system availability, resolved support tickets, and annual performance reports.