Ongoing Technical Support and Help Desk Services

Savannah State University is seeking a subcontractor to provide ongoing Tier 1–2 technical support and help desk services for its scheduling system, including incident management and adherence to strict service level agreement response and escalation protocols. The work requires consistent operational support to ensure system reliability and user satisfaction, with an emphasis on timely resolution of technical issues and compliance with defined performance benchmarks. The solicitation is open for responses until July 24, 2026, and is classified under NAICS code 541512 for computer systems design and related services. This opportunity is structured as a subcontract and is posted on the Georgia state procurement portal with no set-aside provisions indicated. All performance is expected to occur under the jurisdiction of the university’s Georgia operations, though specific location details are not provided. Interested parties must submit proposals prior to the deadline through the official procurement link.