Outdoor Recreational License Sales and Customer Engagement Solution

RFP 2025-05 is a solicitation issued by the Virginia Information Technologies Agency (VITA) for an Outdoor Recreational License Sales and Customer Engagement Solution. The project aims to implement a comprehensive system for managing the sale and issuance of recreational licenses, watercraft registration, titling, and registration renewals across multiple channels, including online, telephone, mail, and dealer agents. The solution must include customer engagement capabilities to track interactions via account systems and must adhere to Agency and US Coast Guard requirements. Key deliverables include the production and fulfillment of durable plastic cards and specific self-adhesive decals for registration and waterfowl blinds, utilizing a rotating four-color cycle for expiration years. The contract is structured as a Firm Fixed Price agreement and is governed by the Virginia Public Procurement Act and VITA Standard Contract terms, including mandatory IRS Publication 1075 compliance. Evaluation is based on a weighted criteria system, starting with a pass/fail preliminary assessment of prerequisites. Suppliers must be registered in eVA to submit proposals and are required to provide pricing through two specific models: a DWR Funded Model and a Self Funded Model. The agreement includes strict requirements for security, including potential background checks and NDAs for personnel, and mandates compliance with various civil rights and accessibility acts. Acceptance of the final solution is contingent upon the Authorized User's determination that all functionality listed in the requirements is successfully operational.