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This Subcontract opportunity from Wisconsin was posted on September 18, 2024. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

Passenger Complaint and Grievance Management

Closed
State & Local

Contract Overview

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The Passenger Complaint and Grievance Management subcontract, issued by Milwaukee County in Wisconsin, focuses on the systematic handling of passenger feedback and dispute resolution. The selected provider is responsible for maintaining a detailed grievance log and meeting strict performance benchmarks, including the resolution of 90% of all complaints within a 72-hour window. Success under this agreement is measured by a passenger satisfaction rate of at least 90% regarding the resolution process. Interested parties must submit their responses by the deadline of October 29, 2024, in accordance with the guidelines provided under NAICS code 811211.

General Info

Documents

This scope was carved out of DHHS-FFS-ADS-2502.

The full solicitation package (25 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

DHHS ADS Specialized Transportation Services for Older Adults in Milwaukee

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Timeline

PhaseClosed
Posted

subcontract

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyWisconsin → Milwaukee County
ContactsNo contacts available
OfficeN/A
Organization / AgencyWisconsin → Milwaukee County
Office AddressN/A
ContactsNo contact information available

Full Description

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Maintain grievance log, resolve 90% of complaints within 72 hours, and ensure 90% passenger satisfaction with resolution process.

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Miguel
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Keith Deutsch
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