This Subcontract opportunity from Wisconsin was posted on September 18, 2024. The submission period has ended. Browse the details below for market research, or find similar active opportunities.
Passenger Complaint and Grievance Management
Contract Overview
Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.
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AI Contract Overview
The Passenger Complaint and Grievance Management subcontract, issued by Milwaukee County in Wisconsin, focuses on the systematic handling of passenger feedback and dispute resolution. The selected provider is responsible for maintaining a detailed grievance log and meeting strict performance benchmarks, including the resolution of 90% of all complaints within a 72-hour window. Success under this agreement is measured by a passenger satisfaction rate of at least 90% regarding the resolution process. Interested parties must submit their responses by the deadline of October 29, 2024, in accordance with the guidelines provided under NAICS code 811211.
General Info
Place of Performance
WI, USASet-Aside
Documents
This scope was carved out of DHHS-FFS-ADS-2502.
The full solicitation package (25 documents), including the RFP, is on the prime solicitation, not on this scope.
DHHS ADS Specialized Transportation Services for Older Adults in Milwaukee
AI Contract Breakdown
Uniform Contract FormatNo documents to break down
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Timeline
Submission Closed
Organization & Contact Information
Full Description
Earlier notices in this NAICS code
Posted before this notice, open and closed
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