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Platform Account Management and Technical Support

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State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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The Platform Account Management and Technical Support subcontract, managed by the College Access and Outreach agency for the State of Illinois, provides essential technical and administrative assistance to prime contractors. Based in Deerfield, Illinois, the scope of work includes managing email and phone help desk ticketing, conducting semi-annual utilization meetings, and delivering monthly standard message exports alongside semi-annual success reports. The contract establishes strict performance timelines for technical updates, requiring content modifications to be completed within 72 hours and new program creations within five business days. Operating under NAICS code 541513, this agreement ensures consistent platform maintenance and account management to support state-level project objectives.

General Info

Technical and administrative support for Illinois platform account management and technical help desk.

Agency

Illinois → College Access & OutreachView Agency

NAICS

541513 - Computer Facilities Management ServicesView NAICS

Place of Performance

Deerfield, IL, 60015-5209, USA

Set-Aside

NONE

Documents

This scope was carved out of 26-691ISAC-COLAC-R-308535.

The full solicitation package (3 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

26-691ISAC-GENCO-B-51580 | ISAC - Text Messaging Service

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Timeline

PostedMar 20

subcontract

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Organization & Contact Information

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AgencyIllinois → College Access & Outreach

ContactsNo contacts available

OfficeN/A

Organization / Agency

Illinois → College Access & Outreach

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Office AddressN/A

ContactsNo contact information available

Full Description

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Provides technical support and account management for prime contractors on State of Illinois projects. Manages email and phone help desk ticketing, conducts semi-annual utilization meetings, and executes content modifications within 72 hours and program creation within five business days. Delivers monthly standard message exports and semi-annual success reports.

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