26-691ISAC-GENCO-B-51580 | ISAC - Text Messaging Service

Solicitation 26-691ISAC-GENCO-B-51580 is issued by the Illinois College Access and Outreach agency to procure a comprehensive text messaging service. The scope of work requires a platform supporting unlimited SMS and MMS messaging for up to 20,000 contacts per month, featuring AI integration, virtual advisor chatbots, and both one-to-one and bulk messaging capabilities. The selected vendor must provide dedicated onboarding and account management support, including a dedicated implementation manager and semi-annual success meetings. Technical requirements include single sign-on capability, FedRAMP compliance or government cloud access with NIST 800-53 controls, and adherence to the Illinois Information Technology Accessibility Act Standards. Performance metrics are strictly defined, requiring content modifications to be completed within 72 hours and new program creation within five business days. The contract is governed by the State of Illinois Standard Terms and Conditions and requires extensive vendor certifications regarding legal entity status, bid rigging, and human rights compliance. Financial obligations are managed under the State Prompt Payment Act, with the contract remaining contingent upon the availability of state or federal appropriations. Vendors must maintain specific insurance coverages, including 1 million dollars per occurrence for general commercial and auto liability, and 2 million dollars in annual aggregate for general liability. All deliverables are considered work for hire, granting the State of Illinois sole and exclusive ownership. The vendor is also required to indemnify the state against liabilities arising from negligent performance or intellectual property infringement.