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Platform Technical Support & Help Desk Services

Active

State & Local

Response Deadline10/21/2026, 05:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The Platform Technical Support and Help Desk Services subcontract provides Tier 1 and Tier 2 technical assistance for prime contractors operating on Minnesota State Colleges and Universities projects. The service utilizes a customer success model featuring named account teams and campus-level onboarding to deliver troubleshooting for Windows, macOS, and Linux environments. Key operational priorities include managing authentication resilience during SSO or LMS failures and maintaining strict adherence to AI data protection standards. This engagement focuses on the delivery of comprehensive technical support services and the efficient resolution of support tickets under NAICS code 541519. The contract is associated with the Minnesota State Colleges and Universities System, with a response deadline set for October 21, 2026.

General Info

Tier 1 and 2 technical support for Minnesota State Colleges and Universities projects.

Agency

Minnesota State Colleges and Universities SystemView Agency

NAICS

541519 - Other Computer Related ServicesView NAICS

Place of Performance

Not specified

Set-Aside

NONE

Documents

This scope was carved out of SRC-MNSCU-2027-000634-RFP.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Online and Remote Tutoring Services

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Timeline

PostedSep 18

subcontract

Response DeadlineOct 21

Submission deadline

Response Deadline

10/21/2026, 05:00:00 PM UTCin about 1 month

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Organization & Contact Information

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AgencyMinnesota State Colleges and Universities System

ContactsNo contacts available

OfficeN/A

Organization / Agency

Minnesota State Colleges and Universities System

View Agency Profile

Office AddressN/A

ContactsNo contact information available

Full Description

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Performs Tier 1 and Tier 2 technical support for prime contractors on Minnesota State (MNSCU) projects. Provides a customer success model with named account teams, campus-level onboarding, and troubleshooting for Windows, macOS, and Linux. Manages authentication resilience for SSO/LMS failures and adheres to strict AI data protections. Delivers technical support services and resolved support tickets.

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