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Post-Implementation Support & Maintenance

Active

State & Local

Response Deadline10/30/2026, 07:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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This subcontract for Post-Implementation Support and Maintenance provides essential technical services for prime contractors working on Maryland Department of Health projects. The scope of work includes comprehensive technical support, patch management, and system upgrades, with a focus on managing enhancement requests and help desk operations through remote monitoring tools and ticketing systems. The contractor is responsible for ensuring system stability and delivering regular maintenance reports while adhering to strict Service Level Agreements regarding system uptime. This opportunity falls under NAICS code 541513 and requires the delivery of a fully functioning system as a primary outcome of the engagement.

General Info

Subcontract for Maryland Department of Health technical support, system maintenance, and stability services.

Agency

Maryland Department of Health

NAICS

541513 - Computer Facilities Management Services

Place of Performance

MD, USA

Set-Aside

NONE

Documents

This scope was carved out of BPM059220.

The full solicitation package (2 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Request for Information (RFI) for Maryland Infant Screening Database

AI Contract Breakdown

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Timeline

PostedOct 9

subcontract

Response DeadlineOct 30

Submission deadline

Response Deadline

10/30/2026, 07:00:00 PM UTCin 3 days

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Organization & Contact Information

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AgencyMaryland Department of Health

ContactsNo contacts available

OfficeN/A

Organization / AgencyMaryland Department of Health

Office AddressN/A

ContactsNo contact information available

Full Description

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Provides technical support, patch management, and system upgrades for prime contractors on Maryland Department of Health projects. Manages patches, enhancement requests, and help desk support using ticketing systems and remote monitoring tools. Requires adherence to defined Service Level Agreements (SLAs) for uptime. Delivers maintenance reports and a functioning system.

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