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This Government Contract opportunity from Kentucky was posted on August 17, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

Post-Implementation Technical Support (Managed Services)

Closed
State & Local

Contract Overview

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This subcontract for Post-Implementation Technical Support provides managed services to prime contractors supporting Commonwealth of Kentucky HCM ERP projects following their go-live phase. The scope of work focuses on delivering ongoing technical, functional, and operational support to ensure system stability. This includes addressing critical system issues through the application of ITIL incident management frameworks and the use of dedicated Service Desk tools. The selected provider is responsible for maintaining system health by delivering detailed Incident Resolution Reports and System Stability Reports. This opportunity, categorized under NAICS code 541513, is associated with the Kentucky Personnel-Office of Secretary. Interested parties must respond by September 11, 2026.

General Info

Post-implementation technical support for Kentucky HCM ERP projects, due September 11, 2026.

Documents

This scope was carved out of RFP-758-2700000012-3.

The full solicitation package (22 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

RFP-758-2700000012-3 | HCM ERP System Replacement - Phase 1

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Timeline

PhaseClosed
Posted

subcontract

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyKentucky → Personnel-Office of Secretary
ContactsNo contacts available
OfficeN/A
Office AddressN/A
ContactsNo contact information available

Full Description

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Provides ongoing technical, functional, and operational support for prime contractors on Commonwealth of Kentucky HCM ERP projects after go-live. Addresses critical system issues and provides on-site stability support using ITIL incident management frameworks and Service Desk tools. Delivers Incident Resolution Reports and System Stability Reports.

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Miguel
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Keith Deutsch
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