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Post-Implementation Technical Support (Managed Services)

Active

State & Local

Response Deadline09/11/2026, 07:30:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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This subcontract for Post-Implementation Technical Support provides managed services to prime contractors supporting Commonwealth of Kentucky HCM ERP projects following their go-live phase. The scope of work focuses on delivering ongoing technical, functional, and operational support to ensure system stability. This includes addressing critical system issues through the application of ITIL incident management frameworks and the use of dedicated Service Desk tools. The selected provider is responsible for maintaining system health by delivering detailed Incident Resolution Reports and System Stability Reports. This opportunity, categorized under NAICS code 541513, is associated with the Kentucky Personnel-Office of Secretary. Interested parties must respond by September 11, 2026.

General Info

Post-implementation technical support for Kentucky HCM ERP projects, due September 11, 2026.

Agency

Kentucky → Personnel-Office of SecretaryView Agency

NAICS

541513 - Computer Facilities Management ServicesView NAICS

Place of Performance

Other, KY, USA

Set-Aside

NONE

Documents

This scope was carved out of RFP 758 2700000012.

The full solicitation package (22 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

RFP-758-2700000012-3 | HCM ERP System Replacement - Phase 1

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Timeline

PostedAug 17

subcontract

Response DeadlineSep 11

Submission deadline

Response Deadline

09/11/2026, 07:30:00 PM UTCin 4 days

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Organization & Contact Information

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AgencyKentucky → Personnel-Office of Secretary

ContactsNo contacts available

OfficeN/A

Organization / Agency

Kentucky → Personnel-Office of Secretary

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Office AddressN/A

ContactsNo contact information available

Full Description

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Provides ongoing technical, functional, and operational support for prime contractors on Commonwealth of Kentucky HCM ERP projects after go-live. Addresses critical system issues and provides on-site stability support using ITIL incident management frameworks and Service Desk tools. Delivers Incident Resolution Reports and System Stability Reports.

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