Post-Installation Support and Maintenance Services

The contract pertains to ongoing maintenance and support services for an upgraded Omnicell server environment, ensuring continuous system reliability and high availability. The services are critical to maintaining operational integrity and minimizing downtime for vital healthcare infrastructure, with performance expectations focused on proactive monitoring, timely troubleshooting, and routine system updates. The work is structured as a subcontract under the Department of Veterans Affairs, managed by the 262-NETWORK Contract Office 22, with performance required at a facility in Tucson, Arizona, with the ZIP code 85723. The North American Industry Classification System code 541519 indicates the scope falls under other computer-related services, specifically involving technical support and system maintenance rather than development or installation. The contract was posted on April 23, 2026, and does not include a solicitation number or set-aside designation, suggesting it was awarded through a non-competitive or internally managed process. There is no designated point of contact listed publicly, and the address details for the agency office are incomplete, indicating that official correspondence may be routed through the VA’s internal procurement channels. The emphasis on sustained support implies long-term operational dependency on the Omnicell system, with service levels likely tied to defined service level agreements around response times, resolution benchmarks, and system uptime guarantees. The subcontract nature suggests the primary contract may involve a broader IT modernization initiative within the VA’s healthcare delivery network.