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Professional Travel Agent Services (Call Center/Support)

Active

State & Local

Response Deadline09/09/2026, 07:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

General Info

Agency

Michigan → DTMBView Agency

NAICS

561591 - Convention and Visitors BureausView NAICS

Place of Performance

MI, USA

Set-Aside

NONE

Documents

This scope was carved out of 260000002486.

The full solicitation package (10 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

RFP-171-260000002486-3 | STATEWIDE TRAVEL ADMINISTRATOR SERVICES

AI Contract Breakdown

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No contract breakdown available.

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Timeline

PostedAug 13

subcontract

Response DeadlineSep 9

Submission deadline

Response Deadline

09/09/2026, 07:00:00 PM UTCin 3 days

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Organization & Contact Information

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AgencyMichigan → DTMB

ContactsNo contacts available

OfficeN/A

Organization / Agency

Michigan → DTMB

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Office AddressN/A

ContactsNo contact information available

Full Description

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Performs professional travel agent support and manual reservation services for prime contractors on State of Michigan DTMB travel projects. Handles reservation requests via phone and email, manages ticket exchanges, and ensures compliance with State Travel Policy. Utilizes telephony/call center software and GDS access to maintain 98% transaction accuracy and low call abandonment rates. Delivers completed travel reservations.

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