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Program Buildout and User Training

Active
State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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The Program Buildout and User Training subcontract supports prime contractors on Maryland Department of Labor projects through comprehensive platform configuration and personnel development. The scope of work includes technical execution such as form-building, customizing platform fields, and developing standardized email template language. To ensure long-term operational success, the contractor is responsible for creating a suite of support materials, including user guides, knowledge-based resources, and FAQ pages. The project emphasizes professional education by providing administrator and reviewer training rooted in instructional design standards. The ultimate objective is the delivery of a fully configured system and a staff equipped with the necessary skills to manage it. This opportunity is categorized under NAICS code 611430, with a response deadline set for November 17, 2026.

General Info

Subcontract for Maryland Department of Labor platform configuration, user training, and support materials.

Documents

This scope was carved out of LABOR-FY2027-019.

The full solicitation package (12 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

– Federal Worker Loan Program – IT and Customer Support Services

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Organization & Contact Information

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AgencyMaryland → Department of Labor (Formerly DLLR)
ContactsNo contacts available
OfficeN/A
Office AddressN/A
ContactsNo contact information available

Full Description

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Performs platform configuration and personnel training for prime contractors on Maryland Department of Labor projects. Executes form-building services, customizes platform fields, and develops template language for emails. Creates user guides, knowledge-based materials, and FAQ pages. Provides administrator and reviewer training using instructional design standards. Delivers a configured system and trained staff.

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