Q517--VISN4 Multi-Station Virtual Pharmacy Services | NCO 4

Contract 36C24426D0049, awarded to Bliss Pharmacy Services LLC on March 19, 2026, provides multi-station virtual pharmacy services for the Department of Veterans Affairs Veterans Integrated Service Network 04. This five-year firm-fixed price Indefinite-Delivery Indefinite Quantity contract has a total award value of 3,706,593.00 dollars and is 100 percent set aside for Service-Disabled Veteran-Owned Small Businesses. The period of performance extends from April 1, 2026, through March 31, 2031, with a maximum ceiling of 5,000,000.00 dollars. Services are delivered remotely to several VA Medical Centers, including Altoona, Butler, Coatesville, Erie, Lebanon, Wilkes-Barre, and Wilmington. The scope of work requires licensed pharmacists to perform remote review and processing of inpatient and outpatient medication orders using the VA VISTA system via secure VPN and PIV card authentication. Key performance standards include monitoring Vista packages every 30 minutes and processing emergency orders within a 30-minute window. The contractor is responsible for ensuring all personnel undergo Tier-1 background investigations, complete mandatory HIPAA and privacy training, and obtain full credentialing through VETPRO. Compliance is monitored through a Quality Assurance Surveillance Plan and the Contractor Performance Assessment Reporting System, with deliverables including daily shift sign-off reports and quarterly staff rosters.