This Pre-Solicitation opportunity was posted on December 9, 2004. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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R -- Information Technology Services for Intrusion Detection, Network Operations Center, and Help Desk support services

Closed

N00140-05-R-0258Federal

Submission Closed12/10/2004, 05:00:00 AM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 541519

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Solicitation # SRC0000037235

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IT Help Desk & User TrainingThis subcontract opportunity, titled IT Help Desk and User Training, is issued by the Department of Homeland Security under the Air and Marine Contracting Division. The selected provider will deliver comprehensive Tier 1 through 3 technical support and training for prime contractors working on CBP projects. Primary responsibilities include managing incident intake, tracking, and resolution for platform users through the use of ITSM tools, as well as the creation of essential documentation such as knowledge articles, FAQs, user guides, and administrator manuals. The scope of work further requires the delivery of end-user training focused on secure platform usage, with a requirement to provide resolved support tickets and training completion records as deliverables. The performance location for this contract is Washington, DC, and it falls under NAICS code 541519. Interested parties should note the response deadline of November 10, 2026.

Air And Marine Contracting Division

POSTED

about 23 hours ago

DEADLINE

in 20 days

General Info

Agency

N/A

NAICS

541519 - Other Computer Related Services

Place of Performance

NMIMCBethesda, MD 20889

Set-Aside

SBA

Documents

No documents available

Documents will appear here when they are available.

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Uniform Contract Format

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Timeline

2 updates

PhaseClosed

PostedOct 26

Presolicitation

Notice updatedNov 15

The notice description changed.

Notice updatedDec 9

Set-aside added: Total Small Business Set-Aside (FAR 19.5). The notice description changed.

Response DeadlineDec 10

Deadline has passed

Submission Closed

12/10/2004, 05:00:00 AM UTC

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Organization & Contact Information

AgencyN/A

Contacts1 person available

OfficeN/A

Organization / Agency

N/A

Office AddressN/A

Contacts

Jay F GardnerContract Negotiator

contact@example.gov

+1 (555) 000-0000

Full Description

Solicitation Number N00140-05-R-0258 which was originally synopsized on 26 October 2004 and amended on 15 November 2004 is hereby re-numbered N00140-05-R-0022. This solicitation number was issued/posted as of 09 December 2004 on the NECO website as follows: www.neco.navy.mil under soliciation number N0014005R0022.

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