This Government Contract opportunity from Department Of Veterans Affairs was posted on April 8, 2016. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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R--Manage Overflow Calls for Veterans Crisis Line (VCL)

Awarded

VA11915N0247Federal

Submission Closed03/25/2016, 12:00:00 AM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

Active Opportunities Like This One

NAICS: 517919

International

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AI Contract Overview

The Department of Veterans Affairs, through its Strategic Acquisition Center in Fredericksburg, VA, is seeking to establish a small business set-aside contract to manage overflow calls for the National Suicide Prevention Lifeline and Chat Service specifically related to Veterans. The primary objective is to screen incoming calls to identify Veterans and route those calls to the Veterans Crisis Line in Canandaigua, NY, to connect them with appropriate Veterans Health Administration mental health resources. The contract will require the contractor to provide all necessary labor, materials, services, equipment, and facilities to perform call management as detailed in a forthcoming Performance Work Statement, which will include key performance indicators and historical call data for proposal preparation. Backup centers must be members of the National Suicide Prevention Lifeline or accredited by the American Association of Suicidology and maintain this status throughout the contract. The government intends to award one firm-fixed-price contract with a base period from April 1, 2016, through March 31, 2017, plus four optional 12-month extension periods, exclusively among small business offerors under NAICS code 517919 with a size standard of $32.5 million. This procurement is currently at the presolicitation stage with an anticipated Request for Proposal release around January 2016. Interested small businesses are encouraged to monitor official federal solicitation platforms for the actual RFP release and submission deadlines. The contract specialist handling the acquisition is Debbie Frankovich, reachable via email for any inquiries related to this requirement.