R -- Special Notice

The General Services Administration's Office of the Chief Acquisition Officer plans to procure a renewal of the existing software maintenance for the Basic Support Plan associated with the MPKI for SSL service through a sole source contract with Verisign. This maintenance renewal provides Help Desk phone support during business hours, Monday through Friday from 5 am to 6 pm PST, for up to two administrators who can contact Verisign Customer Support for assistance with order processing, the MPKI Control Center, and administrator certificates. The service guarantees response times ranging from as quickly as 8 hours to no more than 48 hours, depending on the severity of the issue. The contract renewal is valid for a 60-day period from the date of notice. This notice serves as a formal intent to award a contract to Verisign and is not an invitation for proposals or competitive bidding. Interested parties are instructed to submit any inquiries about this sole source acquisition within 15 calendar days from the publication date, March 30, 2005. The procurement falls under the NAICS code 561110 and is managed by the GSA’s Office of Internal Acquisition located in Washington, DC. The primary point of contact for this procurement is Contract Specialist Donna C. Hughes, reachable by phone or email.