Top

R--VETERANS CRISIS LINE OVERFLOW INTENT TO SOLE SOURCE NOTICE MANAGE OVERFLOW CALLS FOR VETERANS CRISIS LINE (vcl)

Active

VA11917R0326Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

The Department of Veterans Affairs intends to award a sole source contract to the Mental Health Association New York City (MHA-NYC) for back-up call center support services for the Veterans Crisis Line (VCL), under the Office of Mental Health Operations. This procurement covers front-end call routing from the National Suicide Prevention Lifeline (NSPL) to the VCL, back-end call routing from the VCL to back-up centers, and crisis intervention services when VCL responders are unavailable. The contract will have a 12-month base period with four additional 12-month option periods. The NSPL, a federally assigned toll-free suicide prevention number managed exclusively by the Substance Abuse and Mental Health Services Administration (SAMHSA), is administered solely by MHA-NYC, making them the only entity capable of handling call routing as required. Due to MHA-NYC’s unique authorization to manage and monitor the NSPL and ensure proper routing of veteran calls to the VCL, the government will negotiate exclusively with this source under FAR 6.302-1(a)(2)(ii), citing that no other suppliers can meet these agency requirements. Market research confirmed there are no other vendors authorized to manage this service. Interested vendors who believe they can meet the requirements in the future are invited to submit capability statements and business size information via email for consideration. The contracting office managing this acquisition is the Strategic Acquisition Center in Fredericksburg, Virginia, with Kevin Hershey as the primary point of contact.

General Info

Sole source contract to MHA-NYC for Veterans Crisis Line backup call center support services.

Agency

Department Of Veterans Affairs → Strategic Acquisition Center Fredericksburg (36C10G)

NAICS

517919 - All Other Telecommunications

Place of Performance

Set-Aside

NONE

Documents

No documents available

Documents will appear here when they are available.

AI Contract Breakdown

Uniform Contract Format

No documents to break down

The breakdown needs solicitation documents. None were found from this contract's source.

Timeline

PostedMay 10

special-notice

Ready to pursue this opportunity?

Get full access to track this contract, build proposals with AI assistance, and manage your pipeline.

Organization & Contact Information

AgencyDepartment Of Veterans Affairs → Strategic Acquisition Center Fredericksburg (36C10G)

ContactsNo contacts available

OfficeFREDERICKSBURG, VA, 22408, USA

Organization / AgencyDepartment Of Veterans Affairs → Strategic Acquisition Center Fredericksburg (36C10G)

Office AddressFREDERICKSBURG, VA, 22408, USA

ContactsNo contact information available

Full Description

INTENT TO SOLE SOURCE This is a notice of intent to proceed with a sole source requirement above the simplified acquisition threshold. The contractor is Mental Health Association New York City (MHA-NYC). This procurement is for the acquisition of back-up call center support services for the Department of Veterans Affairs Central Office, Office of Mental Health Operations, Veterans Crisis Line (VCL). In addition to back-up call center support, services also include front-end routing from the National Suicide Prevention Lifeline (NSPL) to VCL; back-end routing of calls from VCL to back-up center(s); and providing crisis intervention services when VCL responders are not available. The period of performance will include a 12-month base period with four (4) 12-month option periods The Federal Communications Commission (FCC) under the Communications Act has assigned toll-free numbers to be used as national suicide prevention numbers. The FCC has assigned the NSPL exclusively to SAMHSA, part of the Department of Health and Human Services (HHS). MHA-NYC is the only entity permitted to use, manage and monitor the NSPL. Furthermore, MHA-NYC, as the sole grantee of SAMHSA, administers the NSPL and is the only entity with the ability to ensure that all calls placed by Veterans on the Lifeline network are properly routed to the VCL (front-end routing). The Government intends to negotiate with only one source as implemented by the Federal Acquisition Regulation (FAR) Subpart 6.302-1(a)(2)(ii) Only One Responsible Source and No Other Supplies or Services Will Satisfy Agency Requirements. Market research has found no other vendor is allowed to manage the NSPL (front-end routing) other than SAMHSA s grantee, MHA-NYC. Vendors that believe they can meet these requirements in the future may respond to this notice. The response should contain a brief description of the vendor's capability. Please also include the size of your business (large or small) and a copy of your Capability Statement. Any vendor who wishes to submit information for this requirement should email their information to the attention of Kevin Hershey at contact@example.gov. Only email submissions will be accepted. Contracting Office Address: Strategic Acquisition Center (SAC) 10300 Spotsylvania Avenue Suite 400 Fredericksburg, VA 22408 Primary Point of Contact: Kevin Hershey contact@example.gov