Rate Implementation & Billing System Updates

The contract titled Rate Implementation & Billing System Updates requires the contractor to update customer information systems, billing software, and public-facing rate calculators to align with the new water and wastewater rates and fee structures effective in FY2027. This includes accurately reflecting all revised pricing tiers, service fees, surcharges, and regulatory adjustments within the district’s operational and customer-facing platforms to ensure seamless transition and compliance. The work must be executed with precision to maintain data integrity, prevent billing errors, and support transparent rate communication to residents and businesses. This subcontract is issued under NAICS code 518210 and is associated with the East Bay Municipal Utility District in California. The project is posted as of June 12, 2026, with no set-aside designation specified. Performance location is listed as N/A, indicating the work may be performed remotely or across multiple locations within the district’s service area. The contract’s success hinges on timely delivery, thorough testing across all impacted systems, and coordination with internal stakeholders to ensure no disruption to billing cycles or customer service during implementation. All updates must be finalized prior to the FY2027 rate effective date.