Recovery- Customer Relationship Management (CRM) component

The Department of Commerce's National Oceanic and Atmospheric Administration (NOAA) is seeking to procure a Customer Relationship Management (CRM) platform and associated support services for the National Telecommunications Information Administration (NTIA). This procurement will follow the Federal Acquisition Regulation guidelines under Parts 8.4 and 13 and will be conducted using the GSA Advantage Schedule 70. The intended award is for one contract under the NAICS code 423430, which covers computer peripheral equipment and software. The contract aims to acquire a robust CRM platform to enhance customer management capabilities. The solicitation, identified as DG1335-10-RQ-02880(JAW), was posted on February 25, 2010, and the performance location is Washington, DC. The contracting office is based in Silver Spring, MD, and the designated point of contact is Contract Specialist James A. Webb. Interested vendors are notified through this special notice that the procurement will be posted and conducted on the GSA schedule, allowing qualified vendors to submit proposals or bids accordingly.