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Remote Technical Support and Help Desk Services

Active

Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The contract provides 24/7 remote technical support and help desk services specifically for the AvaSure TeleSitter system, covering comprehensive troubleshooting, user assistance, and resolution of system incidents. Support is required around the clock to ensure uninterrupted functionality and rapid response to issues affecting patient safety and operational efficiency in VA healthcare facilities. The services fall under NAICS code 541512, classifying it as computer systems design and related services, and are structured as a subcontract under the Department of Veterans Affairs, managed by the Network Contract Office 23. The scope emphasizes continuous availability, technical expertise, and timely resolution to maintain the reliability of the TeleSitter system across all designated locations.

General Info

24/7 remote technical support for AvaSure TeleSitter system in VA facilities, ensuring continuous patient safety and system reliability.

Agency

Department Of Veterans Affairs → Network Contract Office 23 (36C263)View Agency

NAICS

541512 - Computer Systems Design ServicesView NAICS

Place of Performance

MN

Set-Aside

NONE

Documents

This scope was carved out of 36C26326F0095.

The full solicitation package (2 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

DA01--MVAHCS AvaSure Software License

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Timeline

PostedJul 8

subcontract

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Organization & Contact Information

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AgencyDepartment Of Veterans Affairs → Network Contract Office 23 (36C263)

ContactsNo contacts available

OfficeN/A

Organization / Agency

Department Of Veterans Affairs → Network Contract Office 23 (36C263)

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Office AddressN/A

ContactsNo contact information available

Full Description

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24/7 technical support for the AvaSure TeleSitter system, including troubleshooting, user support, and incident resolution.

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