Remote Technical Support & Help Desk Services

The contract seeks a subcontractor to provide remote technical support and help desk services during standard business hours, focusing on troubleshooting technical issues, assisting end users, resolving system defects, and monitoring overall system performance through a designated ticketing system. Support must be delivered reliably and efficiently to ensure uninterrupted operations for the agency’s technology environment. The work is tied to the NAICS code 541512, indicating it falls under custom computer programming services, and is classified as a subcontract opportunity under the Department of Health and Human Services, specifically administered by the Great Plains Area Indian Health Service. Performance of the services is required to be centered in Aberdeen, South Dakota, with a zip code of 57401, although the technical support itself is conducted remotely. The solicitation was posted on June 26, 2026, with a firm deadline of July 10, 2026, at 10:00 PM for responses. There is no specified set-aside classification, meaning the contract is open to all qualified subcontractors regardless of business size or ownership type. The absence of a designated point of contact suggests proposals should be submitted through the official SAM.gov portal using the provided web link. All support activities must align with the agency’s operational needs, including adherence to security protocols and service level expectations, though specific performance metrics or escalation procedures are not detailed in the posted data.