This Solicitation opportunity from Government of Canada was posted on November 22, 2024. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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REQUEST FOR INFORMATION (RFI) : BILINGUAL CALL ANSWERING SERVICE PROVIDERS ACROSS CANADA

Closed

100022841International

Submission Closed11/22/2024, 02:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 561421

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DEADLINE

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Broadland Housing Association Limited

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DEADLINE

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DEADLINE

24/7 After-Hours Call Center Support ServicesThe contract provides for 24/7 after-hours telephone support services to the Richard L. Roudebush VA Medical Center, ensuring continuous assistance outside standard business hours. The vendor will be responsible for answering incoming calls, triaging both medical and administrative inquiries, escalating urgent matters to appropriate personnel, and maintaining accurate, up-to-date call logs to ensure accountability and continuity of care. This service is critical to maintaining patient access and operational readiness during non-business hours. The contract is classified as a subcontract under NAICS code 561421, which pertains to telephone call centers, and is managed by the Department of Veterans Affairs through the 250-NETWORK Contract Office 10 (36C250). It was posted on July 7, 2026, and the place of performance is not explicitly specified, implying services may be delivered remotely or from a centralized call center capable of serving the medical center’s needs around the clock. No set-aside type or specific point of contact is noted, but the requirement emphasizes reliable, round-the-clock support without interruption to meet the unique needs of a federal healthcare facility.

250-NETWORK Contract Office 10 (36C250)

POSTED

4 months ago

DEADLINE

N/A

AI Contract Overview

Employment and Social Development Canada is issuing a Request for Information to identify bilingual call answering service providers capable of delivering national 24/7 telephone support, including weekends and holidays. The primary objective is to centralize the intake of calls from employers reporting serious injuries, fatalities, or work refusals due to potential dangers. The agency is seeking detailed information on industry capabilities, vendor experience, and professional suggestions to help structure the eventual formal solicitation. The procurement process has undergone three amendments to extend the submission deadline, with the final closing date established as November 22 at 2:00 PM DST. Along with the extension, a question and answer document has been provided to assist potential respondents. This federal initiative is open to providers across Canada who can meet the specific bilingual and operational requirements of the Labour Program.

General Info

RFI for national 24/7 bilingual call services for reporting workplace injuries and fatalities.

Agency

Government of Canada → Employment and Social Development Canada

NAICS

561421 - Telephone Answering Services

Place of Performance

*Canada, CAN

Set-Aside

NONE

Documents

No documents available

No documents were posted with this contract.

AI Contract Breakdown

Uniform Contract Format

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Timeline

PhaseClosed

PostedNov 22

Solicitation

Response DeadlineNov 22

Deadline has passed

Submission Closed

11/22/2024, 02:00:00 PM UTC

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Organization & Contact Information

AgencyGovernment of Canada → Employment and Social Development Canada

Contacts1 person available

OfficeN/A

Organization / AgencyGovernment of Canada → Employment and Social Development Canada

Office AddressN/A

Contacts

Natasha HeathPoint of Contact

Full Description

AMENDMENT #3 IS RAISED TO EXTEND THE CLOSING DATE TO NOVEMBER 22 AT 2:00 PM DST AND SUPPLY QUESTION AND ANSWER DOCUMENT, AMENDMENT #2 IS RAISED TO EXTEND THE CLOSING DATE TO NOVEMBER 6 AT 2:00 PM DST. AMENDMENT #1 IS RAISED TO EXTEND THE CLOSING DATE TO OCTOBER 23 AT 2:00 PM EDT. **************************************************** REQUEST FOR INFORMATION (RFI) : BILINGUAL CALL ANSWERING SERVICE PROVIDERS ACROSS CANADA The purpose of this Request for Information (RFI) is to obtain a better understanding of current industry capabilities regarding services for the requirement described in this document, namely a National 24 hours a day telephone answering service including weekends and holidays. Through this Request for Information (RFI), the Labour Program of Employment and Social Development Canada (ESDC) is seeking to consolidate the calls from employers reporting a serious injury, fatality or refusal to work due to a potential danger to centralized 24 hour telephone answering service. ESDC is also seeking vendors’/suppliers’ feedback on their experience and ability to satisfy the requirement and to provide suggestions on how the eventual solicitation might be structured.