This Solicitation opportunity from Missouri was posted on April 29, 2025. The submission period has ended. Browse the details below for market research, or find similar active opportunities.
REQUEST FOR PROPOSAL (RFP) DOR-FY25-0010-SL: Osceola License Office
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The State of Missouri’s Department of Revenue is seeking a contractor to manage and operate the Osceola License Office, providing essential customer service and office management for individuals engaging in motor vehicle and driver licensing transactions. The office will handle a wide range of responsibilities including the collection of motor vehicle and marine sales taxes, processing of titles and registrations, and the issuance and renewal of driver licenses in accordance with Missouri law. The contractor must ensure compliance with all relevant state policies and procedures, maintain proper communication with state agencies, and guarantee high-quality service to the public. The selected contractor is required to operate the office under their name, hire and schedule sufficient staff to meet peak hour demands and accommodate customers with disabilities, maintain a well-organized and ADA-compliant office space, and ensure a smooth transition upon contract award by opening the office within the specified timeframe. The contract will have a five-year term beginning from the award date, with the office to be located in Osceola or a nearby approved location. Bidders must ensure their personnel are authorized to work in the U.S., maintain appropriate insurance, and cannot subcontract without state approval. The estimated contract value ranges from $500,000 to $1,500,000.
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Submission Closed
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